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"Friendly customer service "

"It was great experience to stay at this hotel for five nights with the family everything was good from cleanliness to room services and from breakfast to dinner buffet was up to the standard. No doubt they have very frequent and on time shuttle service every 30 minutes but little advise for the families with young children and elderly people that distance from the bus stop near to harm entrance is challenging."

"The experience was the best we have had for the 2nd time in Makkah. Everything was good standard. The reception staff greeted us well. The bags were taken care of as soon as we entered. Hotel check in time was 4pm but we arrived at 8am in the morning. Made a request for early check-in but nothing was available, however, the receptionist kindly advised that when we come back from umrah around noon time he will have tried to find something for us. And he did when we were back from Umrah. The room was very clean and everything was available in the right place. Tea, coffee, water, toileteries, towels, toilet paper roll. The iron was also available in the room with the ironing board. All electrics were working and wifi signals were strong too. Every hotel staff was very friendly and welcoming and looked after us. They even arranged the cab to the makkah rail station for us at a competitive rate. The prayer room was very neat and clean and easily accessible. If you are bringing your parents, it's one of the best hotels for them as no complicated makkah tower problems. Straightforward 7-8 mins walk to the masjid al haram gate. Overall, the best customer service and worth the price. You can focus on the Umrah and other ibaadah and not worry about anything."

"Excellent stay. Close to Masjid Nabawi and several decent restaurants. No issues."

"Great hotel to stay and near the Haram not far. Nice neighborhood the only thing that I didn’t like is security guards. I have my family with me and my ride stoped between tower 1 and 2 and the bus came and stopped for my family to come out and the security guards tell them to run them over. "

"great location but the return transportation was awful"

"Excellent "

"Pullman zamzam is always felt like home to us very helpful staff all of them i cant even mention anyone they are all that good will surely be coming back at pullman zamzam excellent room excellent staff excellent excellent management love you pullman zamzam thank you"

"I stayed nine nights very close to haram and shops and food places I will definitely come back to this hotel again "