4/10 Poor
Julie
Travelled with family
31 Dec,2024
Disliked: Staff & service
There were a lot of added costs at this property. Parking $35 per day, resort fee $28 per day, extra person fee for our child $15 per day. The pool area and bartenders were the shining star of this property. Housekeeping was terrible. Our room was cleaned 1 time in the 4 days we were at the hotel. After calling and asking for service twice in one day, and being promised they would come, it never happened. The next day, we finally got the room serviced, but they did not make the bed in the loft bed. The front desk did nothing to accomodate for the issues, and informed us that management weren't around to talk to.
Julie
Stayed 4 nights in Dec 2024