Apstartours, Santeo hotels

"The staff, especially Daisy, were professional, friendly and especially accommodating. Daisy was attentive and took excellent care of us. The young men were attentive and helped us with our luggage. When it was less crowded, I had efficient service in the restaurant. One suggestion, instruct the guests on how to turn on the hot water for showers. Also, before booking, advise the guest that there are no elevators "

"Old, unkempt facility. furniture in the room is old, decrepit and broken. Entrance to the facility is unappealing to a first-time visitor. One has the impression the place is an unabandoned building with no visible security presence. Needed a confirmation from a passer by before entering. Charging over GHS3,000 (USD243) for two nights was a complete rip-off. "

"I think that my money for three night should be refunded to me. I was able to locate the hotel but was told by the hotel management that the rooms are all booked. Being my first time in Ghana I was highly disappointed. I need my money back because the services was not rendered."

"The hotel was clean and the added breakfast everymorning was a great touch. A variety in the breakfast menu aside from bread, tea, eggs and sausage would be an excellent touch. One thing though was that a spa was advertised as being on site however the nearest spa is outside the hotel and not really affiliated to the hotel. I dont feel it is right to advertise a service you dont provide. This does not take anything away from your excellent service at the hotel, it only adds a little...

"Staff was particularly helpful. I was stuck in traffic and missed the scheduled airport shuttle. The manager immediately and generously sent us on a second shuttle. Breakfast was delicious, varied from day to day."

"great trip , and excellent service and interpersonal interaction "

"Disappointing response from reservation team while trying to book. Confirmed for airport pick up but hotel did not arrange. Meal options were limited and small portions along with very restrictive "complimentary" breakfast. Overall service and care of customers was quite low."

"Hotel needs major renovation. The TV did not work at all. Filthy gutters surrounding the building smell awful and mosquito infestation. The restaurant has minimal items on the menu. The staff is extremely friendly and courteous. "