8/10 Good
Carl
Travelled with family and small children
8 Nov,2024
Liked: Cleanliness, amenities, property conditions & facilities
Good, but not perfect.
Hotel itself is nice, not 'a million rooms crammed into a tiny complex' which you'll see on the island. We stayed All Inclusive for a week and left 3rd of November, hotel was beginning to wind down for the season as we were leaving, it got very very busy from 31st October as they must have had a special Spanish Resident deal on, for Halloween.
Good bits: pools are nice, with a small indoor pool and new spa area. Kids splash pool is ideal for around 8y and under. Food is acceptable, much the same as other hotels - there's always something to eat, unless your children are particularly fussy like mine. Very much catered for the European market, but they attempt bacon every day at breakfast, though it's more like fried ham sadly. Some days the meat selection was unreal, roast beef, chicken/turkey etc.
Bad bits: if you happen to get a room on the 1st floor above the entertainment room (as we did) you'll quickly realise that it is ridiculously loud and noise comes through the floor, it ends at half 10 which is early enough, but when you have 2 tired small children - half 10 is too late to put up with.
They did move us rooms reluctantly, and after some bad attitude from the receptionist "what do you want me to do, it's Mallorca, noise until 12 o clock is normal", whilst probably correct, that doesn't fix my issue, and it's bad customer service.
Our second stay here but probably won't be back, but we love the island so will definitely be back to Mallorca.
Carl
Stayed 7 nights in Oct 2024
