4/10 Poor
Trudy
Travelled with family
22 Dec,2024
We have stayed at this hotel
4 times in the last month heading to Colorado from
Az. to visit family. We were booked for our fifth time but we got caught in a snow storm and had to stay in Trinidad. We called Expedia and told them our situation, they were very sorry and said they would call the hotel and see if they would switch it to the next night.. The night manager said no, we would just loose the room. So we ended up paying for a room we didn’t stay in. I called and talked with him and explained the situation, he said he couldn’t do anything about it. We have had this happen before, with a different hotel last year because of weather.. Expedia called them and they were happy to switch nights. This time it was a Monday night not even a weekend.. We won’t be staying there again!! They obviously don’t want repeat customers.
Trudy
Stayed 1 night in Dec 2024