Sankt Pantaleon-Erla Holidays

Room was smaller than expected

The hotel is beautiful, it could use some renovations ; curtains, new mattresses, and bathrobes. The curtains didn’t look up to part ; they were dingy. The mattress I slept in had bumps in it and it was very hard. I think they are due for a change. The staff was kind, friendly and helpful. I think that I overlooked any failings just because of the things mentioned above just because of the staff. It was a wonderful stay.

The room and bathroom were nice. The staff was friendly and seems responsive yet when I brought forward several issues they went unresolved. Normally I’m not a complainer but due to the number of compounded issues I’d rate my stay here as sub par. The light around the bathroom mirror didn’t work, the bathroom was dark and the room was too dark to put on makeup and see properly, even with the small makeup mirror provided, the lighting was insufficient. There was not heat in the room, the entire space including the bath and hall was heated by an insufficient floor/space heater. My nose was cold when I tried to sleep it was that cold. The room key function didn’t work when I arrived, had to be escorted to my room to be let in, and told to come back down later for the key. I came back at 5:30 pm and had to sit and wait for the key to be made. And the icing on th cake, I found a broken and painted human finger nail sitting on my pillow when I arrived. Accidents happen, but it was visible on the top of the pillow. This just indicated to me the level of detail for the service in this hotel was shabby. All of this, and I paid $30 for early check in. Not worth it.

Staff are very helpful and accommodating.

The room upgrade consisted of the identical room and amenities (size, bed size, etc) but on higher floor.