6/10 Okay
Kimberly
Travelled with partner
17 Oct,2024
Liked: Cleanliness, property conditions & facilities
It was fabulous having no children about, but I guess the time of year…. There was limited onsite option… the rooftop bar never opened. We were instructed to go to the sister property a few doors down, but each night was a private event and given no access. The properties were beautiful and well appointed. We booked the room with a soaking tub on the verandah which was charming, but the location of the room was right at the employee stair well and trash chute… very noisy and only covered up by drapes… I’d paint those windows to not see into that dank stairwell. Staff were overall friendly but they did overcharge and hold a $500 deposit for the room for over a month, I had to call several times before it was resolved. Trip was in June, refund processed in August… I would absolutely visit the area again, but a larger property. For the entirety of our trip the one elevator did not work, my partner was recently off a knee surgery and got some serious PT in each day… having to walk the stairs. We couldn’t cancel and move because it was booked through Expedia. Sigh.
Kimberly
Stayed 3 nights in Jun 2024