4/10 Poor
Amanda
Travelled with partner
17 Feb,2025
Liked: Cleanliness
Disliked: Staff & service
We went to the new years event and bought a table with bottle service. At one point, a very intoxicated woman that cut off from the bar sat at our table and was demanding a drink. She then called my partner a "Stupid bleeping man" when another person appeased her with a drink to get her to leave. I returned and gently asked her to leave. She stood up, physically attacked me, scratched my neck and bruised my foot while I was just trying to subdue her. I calmly kept telling her to stop while defending myself against the attacks. Security took a solid 3-5 minutes to intervene, which at that point she was just holding my hair and I was waiting for someone to stop the madness. Security sweeped her away finally, never followed up with me, or called the police. We asked for an investigation and they never returned our emails with pictures and a full explaination. Honestly, expected more than a bottle of champagne & no follow up when they failed to have security for the event and call the police after an assault.
Amanda
Stayed 2 nights in Dec 2024