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Santuario Las Escaleras

3.0 star property
Escape to serenity amidst lush gardens and indulge in rejuvenating spa treatments. Discover local treasures with expert concierge services.

Choose dates to view prices

Photo gallery for Santuario Las Escaleras

Outdoor dining
Exterior
Exterior
Balcony
Reception
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is S$81
includes taxes & fees
27 Feb - 28 Feb

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Owner Suite

Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Deep-soaking bath
Shower/bath combination
Bathrobes
2 bathrooms
  • 50 sq m
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Deep-soaking bath
Shower/bath combination
Bathrobes
2 bathrooms
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

View from room

Presidential Suite, 2 Bedrooms

Highlights

Flat-screen TV
Sofa bed
Down duvet
2 bedrooms
Bathrobes
Private bathroom
2 bathrooms
Minibar
  • 50 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Sofa bed
Down duvet
2 bedrooms
Private bathroom
Bathrobes
2 bathrooms
Minibar
  • 50 sq m
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

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About the area

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 4 min walk
  • Mesoamerican Museum of Jade - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 6 min walk
  • Ciudad Cuauhtemoc - 9 min walk

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Hotel located in De La Merced
Take advantage of free continental breakfast, a terrace and a garden at Santuario Las Escaleras. Treat yourself to spa services, such as aromatherapy, a body scrub or a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and laundry facilities.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), a TV in reception and smoke-free property
  • Tour/ticket information, concierge services and wedding services
  • Luggage storage and multilingual staff
Room features
All guest rooms at Santuario Las Escaleras include thoughtful touches, such as bathrobes, in addition to amenities, such as free WiFi and minibars.
Other conveniences in all rooms include:
  • 2 bathrooms with free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 189 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Is Santuario Las Escaleras pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Santuario Las Escaleras?

As of 16 Feb,2025, prices found for a 1-night stay for 2 adults at Santuario Las Escaleras on 27 Feb,2025 start from S$80.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Santuario Las Escaleras?

This property doesn't offer parking.

What time is check-in at Santuario Las Escaleras?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Santuario Las Escaleras?

Checkout is at noon.

Does Santuario Las Escaleras provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 189 per vehicle applies.

Where is Santuario Las Escaleras located?

Located in De La Merced, this hotel is steps away from Amber Museum of Chiapas and Church of San Cristobal. La Merced Church and Regional Costume Museum are also within 5 minutes.

Santuario Las Escaleras Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 212 reviews
Rating 8 - Good. 48 out of 212 reviews
Rating 6 - Okay. 19 out of 212 reviews
Rating 4 - Poor. 9 out of 212 reviews
Rating 2 - Terrible. 8 out of 212 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Anita, phoenix

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Stayed 1 night in Jan 2024

10/10 Excellent

Terrie

10/10 Excellent

Yabo

Stayed 4 nights in Dec 2022

10/10 Excellent

Yabo

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel was safe.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
Stayed 5 nights in Jul 2022

8/10 Good

Anna

Stayed 1 night in Jun 2022

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We sure enjoyed our stay. It was a friendly welcome and they assisted us with our bags to our room. Real attention to detail is a highlight at this hotel. Flowers in the room, a nice greeting on the TV screen, a warm welcoming letter. The restaurant had good food, service and the staff was always helpful. We slept in a big comfortable bed in a nice peaceful environment. It was all good. We wouldn't hesitate for one minute to return there.
Balcony vies
Great bedroom
Stayed 4 nights in Jan 2022

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris and the staff is really nice and make you feel welcome and at home! I really enjoyed the upgrade, the amenities, but specially their warm and kind service!
Stayed 2 nights in Nov 2021

6/10 Okay

clarke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel workout
No phone no heat and miles of stairs
Stayed 4 nights in Nov 2021

10/10 Excellent

Graciela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escaleras
It was great close to everything easy walking around and a very friendly staff.....
Stayed 2 nights in Nov 2021

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Host!!!
The gentleman who assisted us during our check-in process was extremely rude and harsh. Was bothered when we asked for extra towels. Loved the hotel! Hated his service!
Stayed 1 night in Jul 2021

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel. Great customer service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Mark

Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and friendly. Would definitely come here again.
Stayed 4 nights in Apr 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiapas San cristobal de las casas
Staff is simply great!!! They Make you feel at home🙂. Clean rooms and amazing views. Will definitely go back😍
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located within a 10 minute walk of the city center, breakfast was amazing, very spacious and clean rooms as well. Overall solid experience there.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff, specially Iris, she was soo nice. Terrible to get out from your car into hotel, narrow street. No parking lot. Good breakfast
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place but room was cold at night and hot water would only last a few minutes for showers
Stayed 4 nights in Dec 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Wonderful place. About a 5 minute walk to the center of town. They make a wonderful cooked to order breakfast every morning. Fast wifi in the room. Very gracious staff. But they speak little English. I would definitely stay there again and San Cristobal is a lovely town.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019