4/10 Poor
Nicolas
5 Aug,2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Positives:
Good area, walkable to resort, close to restaurants at the base. Great views from room. Get your own food cause they had all you need to cook. Sauna was nice and hot, heated pool was warm, had jacuzzi. Staff was friendly. Felt bad for staff because they were clearly making mistakes because they were under-employed. Almost all mistakes could be blamed on poor management. Breakfast had great selection but only of carbs. No eggs though, that's extra.
Negatives:
Overpriced for what your getting. (3k for 6 nights). Lack of staff led to repeated mistakes by overworked front desk. Pretty much ongoing complaints from guests could be heard from my room. Was supposed to organize a pickup from airport, they didn't. Was supposed to organize a taxi for pickup from property to restaurant: they called taxi late resulting in pickup being half hour late and almost missing my reservation. Randomly tried to charge $10 an hour for private sauna use until enough guests complained they made it free. Steam room never worked once. Jacuzzi was small and broken for over half my stay. When it was working it was lukewarm. Bed was ridiculously uncomfortable. They stuck to twins together to make a full, resulting in massive hump. Complaints made changed nothing except swapping one twin for another. Back was in pain by end of trip. Gym doesn't even have proper yoga mats. Gym essentially a stretching room plus a few cardio machines.
Overall: Overpriced.
Nicolas
Stayed 5 nights in Jul 2023
