2/10 Terrible
Jasmine
Business traveller
21 Jan,2025
Liked: Cleanliness
Disliked: Staff & service, amenities
I arrived around 9 pm, very tired from working and driving, loaded up with my bags ready to set everything down in the room I had paid for in full at the time of booking. Unfortunately the owners have zero empathy or courtesy. They refused to let me into the room until I gave them my credit card info for incidentals. So I guess they expected me to drop my bags in the middle of the hall so i could dig out my wallet and then read out my credit card information right there in the hallway. I'd like to reiterate that the room was paid for IN FULL IN ADVANCE. I was not making some effort to get a free room or take advantage of them, I simply wanted to set my bags in the room so I could pull out my wallet. Owners are FAR MORE concerned with obtaining your credit card details than providing good service. Property looked decent from the outside, though it was dark. The owner told me I had to cancel the reservation immediately or he would not refund me. I did immediately contact Expedia, who called the owner and got approval for the refund. The owner then proceeded to harass me by email for several days threatening that he wasn't going to refund me....even though I had already received confirmation of the refund from Expedia. All around terrible experience that I DO NOT recommend.
Jasmine
Stayed 2 nights in Jan 2025