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Sol Dunas - All Inclusive

4.5 star property
Elegant beach property and 3 outdoor swimming pools

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sol Dunas - All Inclusive

Water park
Children’s area
Minibar, in-room safe, laptop workspace, bed sheets
Buffet
4 bars/lounges, 3 poolside bars, beach bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite, 2 Bedrooms, Pool View (SOL 2 Adults + 2 Children)

Flat-screen TV

Suite, 2 Bedrooms, Pool View (SOL 2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
Hairdryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms (SOL 2 Adults + 3 Children)

Flat-screen TV

Suite, 3 Bedrooms (SOL 2 Adults + 3 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
3 bedrooms
Hairdryer
  • 90 sq m
  • Sleeps 5
  • 1 Queen Bed and 4 Single Beds

View all photos for Suite, 3 Bedrooms (SOL 2 Adults + 2 Children)

Flat-screen TV

Suite, 3 Bedrooms (SOL 2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
3 bedrooms
Hairdryer
  • 90 sq m
  • Sleeps 4
  • 1 Queen Bed and 4 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

Flat-screen TV

Family Room (2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Single Sofa Bed and 1 Single Murphy Bed

View all photos for Suite, 2 Bedrooms (SOL)

Flat-screen TV

Suite, 2 Bedrooms (SOL)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
Hairdryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms, Pool View (SOL)

Flat-screen TV

Suite, 2 Bedrooms, Pool View (SOL)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
Hairdryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, Pool View (2 Adults + 1 Child)

Flat-screen TV

Family Room, Pool View (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, Balcony (SOL)

Minibar, in-room safe, laptop workspace, bed sheets

Room, Balcony (SOL)

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Pool View

Flat-screen TV

Family Room, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room (SOL)

Minibar, in-room safe, laptop workspace, bed sheets

Room (SOL)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
Minibar
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms (SOL 2 Adults + 2 Children)

Flat-screen TV

Suite, 2 Bedrooms (SOL 2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
2 bathrooms
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Room, Balcony (SOL WITH 2 Adults + 1 Child)

Minibar, in-room safe, laptop workspace, bed sheets

Room, Balcony (SOL WITH 2 Adults + 1 Child)

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Free bottled water
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms (SOL 2 Adults + 1 Child)

Flat-screen TV

Suite, 3 Bedrooms (SOL 2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
3 bedrooms
Hairdryer
  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed and 4 Single Beds

View all photos for Family Room

Flat-screen TV

Family Room

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Pool View (SOL 2 Adults + 1 Child)

Flat-screen TV

Suite, 2 Bedrooms, Pool View (SOL 2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
Hairdryer
  • 75 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms (SOL)

Flat-screen TV

Suite, 3 Bedrooms (SOL)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
3 bedrooms
Hairdryer
  • 90 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Suite, 2 Bedrooms (SOL 2 Adults + 1 Child)

Flat-screen TV

Suite, 2 Bedrooms (SOL 2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
2 bedrooms
2 bathrooms
  • 75 sq m
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms (SOL 2 Adults + 4 Children)

Flat-screen TV

Suite, 3 Bedrooms (SOL 2 Adults + 4 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Dining table
Flat-screen TV
3 bedrooms
Hairdryer
  • 90 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

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About the area

Map
ZDTI Algodoeiro, Santa Maria, Sal, Barlavento, 4111

What's nearby

  • Ponta Preta - 17 min walk
  • Santa Maria Beach - 5 min drive
  • Santa Maria Pier - 5 min drive
  • Kite Beach - 9 min drive
  • Shark Bay Beach - 63 min drive

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 13 min drive

Restaurants

  • ‪Melia Dunas Spices Restaurant - ‬8 min walk
  • ‪Restaurant Cabo Verde Riu Funana - ‬4 min drive
  • ‪Restaurante Espargos - ‬4 min drive
  • ‪The Dubliners - ‬3 min drive
  • ‪Bikini Beach Bar - ‬11 min walk

About this property

Sol Dunas - All Inclusive

Luxury all-inclusive property by the ocean
Consider a stay at Sol Dunas - All Inclusive and take advantage of free water park access, 3 poolside bars and a beach bar. This property is a great place to bask in the sun with a white sand beach, sunloungers and beach volleyball. Indulge in a body treatment, a manicure/pedicure and a facial at Yhi Spa, the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, children's meals and international cuisine. Guests can also expect to find a terrace, shopping on-site and a garden.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • A free local area shuttle, 2 outdoor tennis courts and meeting rooms
  • A porter/bellboy, beach towels and beach umbrellas
  • Smoke-free property, massage treatment rooms and luggage storage
Room features
All 616 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as safes and minibars.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Wardrobes/cupboards, fridges and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Portuguese, Spanish

Property amenities

Parking and transport

  • Free area shuttle up to 5 km
  • Area shuttle
  • Limited on-site parking

Food and drink

  • 3 poolside bars
  • 3 restaurants
  • 4 bars/lounges
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Il Terrazzo
  • Sol Grille
  • Spices

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free water park access
  • In-room refrigerator
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3,767 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CVE 276.00 per person, per night. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Sol Dunas Resort Sal
Sol Dunas Resort
Sol Dunas Sal
Sol Dunas All Inclusive All-inclusive property Sal
Sol Dunas All Inclusive All-inclusive property
Sol Dunas All Inclusive Sal
Sol Dunas All Inclusive
Sol Dunas
Sol Dunas - All Inclusive Sal
Sol Dunas - All Inclusive All-inclusive property
Sol Dunas - All Inclusive All-inclusive property Sal

Frequently asked questions

Does Sol Dunas - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sol Dunas - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sol Dunas - All Inclusive?

Limited spots are available.

What time is check-in at Sol Dunas - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Sol Dunas - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Sol Dunas - All Inclusive?

Yes, the property is all-inclusive.

Where is Sol Dunas - All Inclusive located?

Offering direct access to the beach, this Sal property is within 1 mi (2 km) of Ponta Preta and Viveiro Botanical Garden & Zoo. Santa Maria Beach and Nazarene Church are also within 2 miles (3 km).

Sol Dunas - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 62 reviews" "
Rating 8 - Good. 23 out of 62 reviews" "
Rating 6 - Okay. 6 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

mattijs

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach here is amazing, hotel seems quite full but plenty of space for all the guests across different pools and the beach. The beach is something for a post card, great sand clear water. Hotel is really relaxing with things to do for all.
Stayed 5 nights in Apr 2024

6/10 Okay

Bryant

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stivan, was very good and helpful from beginning to end. MOST employees were very helpful, but had same issue Again, with woman behind desk trying to call us out for late check out, when we solved the issue. By extending check out early this morning to have no problems, but they tried to embarrassed us again, wow second time, on second trip to property, I must not fit the profile.
Stayed 2 nights in Mar 2024

8/10 Good

Anne Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a very good price for this property. The service was quite good. The only thing I would complain about is that the buffet was a bit limited and it wouldn't change that much from day to day. Also the quality of some dishes was a bit questionable. For such a big resort, the gym was quite small and most of the machines were not working. They offer a transfer to go to Santa Maria, however, there is one a day and it's shared with the other Meliá hotels nearby, so very few seats are available for people staying at Sol Dunas. Also, there is no transfer to go back to the hotel...
Stayed 7 nights in Dec 2023

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible
Stayed 8 nights in Feb 2023

6/10 Okay

Joao

Travelled with family
Liked: Staff & service, amenities
Activities for children
Stayed 2 nights in Feb 2023

10/10 Excellent

Edsangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it very much. I did do an upgrade to be on the level side but was very disappointed. There was nothing leveled about the room at all. I wish it was more accommodating. I would come back here for sure but i do believe it need somewhat of an upgrade on the level side. More amenities in the bathroom and the room itself as well. As a Cape Verdean myself I had a great time but the staff could be more gentle with everyone aside from where they came from. They were nicer after knowing I came from the US. Overall I enjoyed the resort and my time here.

10/10 Excellent

Luigi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

2/10 Terrible

Robyn

Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception... All inclusive was truly all inclusive, but I had a guest and she was refused access to come see me in my room.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, Cheerful and hardworking Staff.Also,property is clean and very beautiful.The food is very good too.
Stayed 4 nights in Jan 2020

10/10 Excellent

Rogba, Lagos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with my family (my wife and 2 yound children) and we enjoyed almost every single moment of our stay. The resort is in very good condition with a lot of things for people of all ages to do. My only 2 gripes are: 1. None of the kids pools are heated and so in very windy weather all the pools were freezing cold and the kids couldn't swim. 2. Our rooms weren't cleaned one day (despite leaving the correct notice on the door) and coming back from a long day of exploration/touring with 2 kids to a room with no clean towels and bins still filled with rubbish was very exasperating for us. Fortunately we were able to get clean towels that night but had to wait for another 12 hours before the rooms were cleaned. Other than those 2, it was a truly wonderful experience for us. The staff are very friendly people and the "No Stress" motto of Cape Verde is reflected thoroughly at this resort. It's an amazing place with no stress at all. Special shoutout to the minders at the kids club...they are truly amazing people. Our kids are still raving about the day spent there. Kudos to the entire resort team. P.s. If you can, book the island tour with Jack Sparrow at the beach.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our honeymoon here... it was lovely and we almost didn’t want to leave
Stayed 6 nights in Dec 2019

10/10 Excellent

Kirlin, Norway

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Love the grounds. It would be nice with more stores on the property.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019

10/10 Excellent

B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and the people were so friendly. Marcio was such a great guy and took really great care of us.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time at Sol Dunas
We had an excellent family time at the hotel. The service is impeccable and we were so impressed by professionalism and kindness of the kids club staff. We definitely recommend this hotel
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good variety of foods to suite all taste, rooms very clean, staff very polite and friendly. Evening entertainment good on most days. The shuttle bus provided by the hotel for drop off to Santa Maria town I think should have more drop off times rather than just the 3 in the mornings
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Positives... Excellent for families with kids all the way to 18years. Safe for kids. Kids have fun all day with the daily activities. Huge resort with about 8 big swimming pools full of activities all day long. The buffet is good, various choices of food but lack of beef meat on the buffet. Negatives... The room cleanliness is not good. I had to complain to get it to the standard I expect. Restaurants for dinner needs more staffing. We waited on average 1h:20m for the main course. Lastly, I know the island is prone to have flies/insects but the restaurants need to do more to keep flies and other insects/pets away. Overall I really enjoyed my stay and recommend to anyone with or without kids that wants to relax and enjoy. No Stress 😄
Stayed 7 nights in Nov 2019

10/10 Excellent

EDGARMONTEIRO, Brockton MA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is it just different environment real friendly for kids and family in general and the combination between the infrastructure and environment it is unique
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family of 4 Americans travel
We got a 2 bedroom suite, with a living room, 2 bathrooms and kitchen. The suite was nice sized with the living area big enough for all of us. The grounds were well kept with nice pools throughout the resort. This is a huge resort. We had no problems getting beach chairs each day. We got their early and left late, I appreciate the resort letting us check-in and use the property when we got there and after we checked out. We didn't get our room early and we couldn't keep it late but we got to stay and enjoy the property and they had complementary changing rooms we used to shower before we left. Our biggest complaint was the food, there were lot's of options but the quality of the food often wasn't great, I was disappointed with most of the meals in most cases. We only stayed two nights because we spent time on some of the other islands in Cabo Verde, we would strongly recommend travel to the other islands as they don't have the mass tourism that Sal has.
Stayed 2 nights in Dec 2018

8/10 Good

Jacek/Lynne, Malaga, Spain

Liked: Room comfort
Disliked: Staff & service
Good swimming pools with a bar attached to each was nice. Food in the buffet restaurant was always decent and varied enough. However, the staff seemed to operate on conflicting "rules" and often presented contradictory information or half-information. For example, it was next to impossible to exchange pool towels for fresh ones from one day to the next (they offered us new ones finally on the day of our departure...); the two restaurants that required booking went half empty every night because the booking option ended every day at 4 p.m. but nobody had announced it to us on arrival -- when we finally found out about that rule, we were told everything was booked for the next two days. So, we had a good time with the weather and the water, and the bar service.
Stayed 5 nights in Oct 2018

8/10 Good

Lu, Sal cape verd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had ordered a king size in the family size room. We get there and check in and pay. They take us to our room which wad nice. It took us a min but we where like this isnt a king and check our reservation from expedia and it said king in the family style room which was way in the back of the venu.So we went back to front deck and asked about the size confustion. They said oh it doesnt come with a king. Instead of them saying that. We had to fuss and fight with the supervisor for an hour or longer before he gave us the manager which we kept asking for. Finally got the manager after my husband chased him down outside and he fixed everthing that the supervisor should have done in first place. If they knew they were wrong. By not telling us the room didnt come with the king and if we woulndnt mind taking the queen size bed instead. We would have avoided all that time wasted.
Stayed 4 nights in Apr 2018