4/10 Poor
Kossi, Westerville
16 Nov,2024
Liked: Cleanliness, amenities, property conditions & facilities
Overall, this is actually a pretty decent option. However, there is also some false advertising.
The good: it is very close to Santa Maria and they have free shuttles to take you there. The property is huge with a beach close by and a grocery store on site. The apartment was huge with plenty of space, AC everywhere and very quiet. If you book a tour, they will not have an issue finding you for pick up. The food at the restaurant was really tasty. Once on site, the staff was very nice and helpful for the most part.
The bad: they advertise free shuttle for the airport but they did not answer the three emails I sent prior to my arrival so I had to pay for the Taxi to the resort and although I requested a shuttle for departure, I had to pay for that too. Wi-fi barely works in the rooms although they advertise Wi-fi everywhere. They do not respond to emails. At my arrival, I was struggling with my bags and the staff who was walking me to my room just watched me struggled. I will not stay there again. I do not recommend. The beds are rock hard as well and there is no comforters or blanket for the beds.
Kossi
Stayed 3 nights in Nov 2024