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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and fitness centre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Al fresco dining, open daily
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Hot tub
  • Gym
The price is S$181
includes taxes & fees
23 Jan - 24 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

In-room safe, desk, iron/ironing board, free cots/infant beds

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
8.4 out of 10, Very good, (1012)
The price is S$142
includes taxes & fees
12 Jan - 13 Jan
Rydges Rotorua
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About the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 1 min walk - 0.1 km
  • Tamaki Maori Village - 10 min walk - 0.9 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Rotorua Central Mall - 14 min walk - 1.2 km
  • Skyline Rotorua - 6 min drive - 4.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬6 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury eco-certified hotel in a shopping district
Consider a stay at Novotel Rotorua Lakeside and take advantage of a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the 6 hot tubs. The on-site international cuisine restaurant, Atlas, offers breakfast, lunch and dinner. Free WiFi in public areas, with a speed of 50+ Mbps, is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Full breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Luggage storage, a banquet hall and concierge services
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 199 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with digital channels
  • Fridges, free infant beds and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 spa tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6 AM to 11 PM.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 5 Jan,2025, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 23 Jan,2025 start from S$180.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Rotorua Lakeside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Rotorua Lakeside?

Self-parking is available for NZD 15.00 per night. Limited spots are available.

What time is check-in at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Rotorua Lakeside?

Checkout is at 11 AM. Late checkout is available for NZD 20 (subject to availability).

Where is Novotel Rotorua Lakeside located?

Located in the heart of Rotorua, this luxury hotel is steps away from Matariki Hangi & Maori Cultural Performance and Eat Street. Rotorua i-SITE Visitor Centre and Rotorua Hospital are also within 10 minutes.

Novotel Rotorua Lakeside Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 1009 reviews" "
Rating 8 - Good. 327 out of 1009 reviews" "
Rating 6 - Okay. 172 out of 1009 reviews" "
Rating 4 - Poor. 77 out of 1009 reviews" "
Rating 2 - Terrible. 49 out of 1009 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

stephanie

Travelled with family
Disliked: Staff & service
extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired
Stayed 1 night in Jan 2025

4/10 Poor

Carwyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.
Stayed 2 nights in Jan 2025

4/10 Poor

Shaileshni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Apart from being a convenient location, it was a disappointment to stay at the hotel. Definitely not a 5 star. Maybe a 3. Staff appear not to be well trained. Lacking knowledge of general information about the property. We had to get our room key activated several times. No shower gel, obviously missed by the cleaning staff. Pillows had feather coming out of it constantly. Overall very poor service.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property badly needs an update. But room was clean, great linen, comfy bed and fantastic staff. Enjoyed our stay.
Stayed 5 nights in Dec 2024

4/10 Poor

ZHIBAO

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Good area, but facilities are too old
Stayed 2 nights in Dec 2024

6/10 Okay

Sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had an overall positive experience at the Novotel hotel, primarily due to its excellent location with stunning lake views and the enjoyable geothermal hot tubs. The staff were friendly and accommodating, which greatly enhanced our stay. However, the room we were initially assigned appeared outdated, and the entire hotel could benefit from updated furnishings to provide a more modern feel. While the Chromecast and internet services were functioning well, we were moved to another room. During the move, my wife accidentally left some clothes behind. When we contacted the front desk, they initially informed us that housekeeping had not found the items. Determined to retrieve her clothes, my wife returned to the front desk. With persistence, she was directed to housekeeping, and after a thorough search, her clothes were successfully located. This experience highlighted the importance of persistence in resolving issues. Despite the initial oversight, I was pleased with our stay and appreciated the overall hospitality. However, I had higher expectations for service quality from a Novotel property and hope to see improvements in the hotel's furnishings and room maintenance in the future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Donald G

Stayed 2 nights in Nov 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with their onsite pools, close walk to everything.
Stayed 6 nights in Dec 2024

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place Most comfortable bed I have ever slept on
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great location. Only negative was having to pay for parking even as guests.
Stayed 2 nights in Dec 2024

6/10 Okay

Wei

check in time delayed. Room not very clean.
Stayed 2 nights in Dec 2024

4/10 Poor

Sascha

Travelled with partner
Disliked: Cleanliness
Upon arrival, the reception staff was friendly and welcoming. I was asked about the reason for our visit, to which I replied, “We are on our honeymoon.” The staff member congratulated us and mentioned that something special would be sent up to our room, but unfortunately, nothing ever arrived. When we entered our room, we were taken aback by its condition. Several walls were dirty, the carpet was worn with stains throughout, and the overall décor felt extremely outdated. The bathtub was old, with noticeable stains around the plug area. Having previously stayed at the Novotel in Melbourne, which was fantastic, I had high expectations and assumed the same standards would be upheld here. Unfortunately, this was not the case. Regrettably, I cannot recommend this hotel or plan to return until significant renovations are made to improve the quality of the rooms.
Stayed 2 nights in Dec 2024

8/10 Good

Michele

Stayed 2 nights in Nov 2024

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here
Stayed 1 night in Nov 2024

10/10 Excellent

Naomi Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a good location by the lake. The staff at the desk were very helpful. Enjoyed our stay
Stayed 1 night in Nov 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Room wasnt ready,no milk, extra bed not made up. Had toask for this to hapoen and ask for milk . Key didnt work a couple of times,however we were given acomplimentary drink.
Stayed 1 night in Nov 2024

6/10 Okay

Jade

Travelled with partner
Liked: Cleanliness
Definitely just paying for the location, which is awesome. Restaurants right there, lake across the road. The hotel itself has seen better days. Shower water temperature fluctuated constantly, bed was too soft and lifts looked very run down. While the staff were friendly, we weren't given any info regarding breakfast being included or wifi details when we checked in.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed are stay at the Novotel Rotorua. It has a great central location with many options for dining walking distance from the hotel. The breakfast buffet was great, as are the thermal hot baths and swimming pool!
Stayed 4 nights in Nov 2024

10/10 Excellent

Bronwyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2024

8/10 Good

Dennis, Larkspur

Convenient location
Stayed 1 night in Oct 2024

8/10 Good

guy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, will stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Sloan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024