2/10 Terrible
Tonia
Travelled with family
9 Jan,2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE - DO NOT BOOK
I had a horrible experience at Hotel Valle and feel compelled to warn others. I had specifically requested a crib for my 1-year-old, but upon arrival, there was none. I was told they would provide one the following day, leaving me scrambling to figure out how to safely put my baby to sleep on a bed where he could easily fall off.
In trying to make the room safe, we moved the beds and were shocked to find a disgusting amount of dust and dirt. The dust was everywhere, clearly visible when the lights were on, and the room felt completely unclean. Adding to this, the ducts in the ceiling looked like they were about to fall off—hardly reassuring.
We booked a quadruple room for our family of four (two kids), but the shower was a nightmare. It was barely sufficient for one person, let alone children. To make matters worse, the showerhead holder was held together with tape, making it almost unusable.
When we complained to the front desk, the staff member who came up to clean the room was visibly shocked by the level of filth, which says a lot. After seeing our children itching all over, we decided we couldn't stay any longer and informed the front desk we would be leaving the next day. The staff member agreed with us and promised a refund for the remaining nights.
However, after we checked out, the hotel refused to honor the refund they had promised. This was the final straw in an already dreadful experience.
Tonia
Stayed 4 nights in Dec 2024