4/10 Poor
Troy
26 Nov,2024
Disliked: Property conditions & facilities
The room had a thermostat, but you could not control the temperature. That would have been helpful to know at check-in. The toilet ran most of the night, the water from the faucet came out brown in the morning, the “king-size” bed was two twins pushed together with king sheets and comforter. The breakfast staff were not pleasant and appeared to be annoyed by the presence of guests. Hammering and construction in the hotel woke us both morning around 830 am. Beautiful hotel, unfortunately it was a terrible experience. Umberto at the front desk was kind and apologetic but unable to adjust the bill since the room was booked through Expedia.
Troy
Stayed 2 nights in Nov 2024