4/10 Poor
Sarah
4 Aug, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked a stay for our family of 2 adults and 3 teenage children in an ‘executive apartment’. The apartment itself was clean and tidy but there was only one mirror in the apartment other than the bathroom which was tricky with 5 of us sharing one apartment. It was not considered to be a ‘room only’ hotel stay by the staff. We were told that it is a separate apartment and therefore we had to pay if we needed additional toilet rolls (1 euro each!).
By far the most disappointing part of our stay was the continual argument with the hotel reception staff about the air conditioning. The hotel information clearly states that all rooms are air conditioned - which they are. However, we realised the air conditioning is controlled remotely by the reception staff who decide how warm or cold the rooms should be and override the setting you choose. Consequently we had several nights of poor sleep as we were not allowed to turn the air conditioning down. Our stay was in one of the hottest months of the year and we were told that we should just open the windows to let in the fresh air - and mosquitos! We had many utterly ridiculous conversations with the staff who simply could not understand why we wanted to be able to control the air conditioning or have it cooler than 21 degrees at night. They were also inconsistent, sometimes saying that the air conditioning was broken and waiting for an engineer, then saying it was because it was ‘fresh’ outside and that they are an ‘eco hotel’.