I stayed here to celebrate my parents’ honeymoon and our last two nights in Brazil together. I’d arranged a special treat in their room, confirmed multiple times, yet it wasn’t delivered as promised. When I asked the concierge, they mentioned it should’ve been arranged directly on Intercity’s site due to full capacity. Since I enjoy using Expedia, I didn’t see the need to book through the hotel’s site. The treat did eventually arrive, but only well into our stay, which felt disappointing.
Additionally, my room’s air conditioning didn’t work on the first night and was only fixed just before check-out. I later learned the previous guest had the same issue, so it was already known to the staff.
On the positive side, breakfast was great, the common areas were lovely, and the night crew – concierge, maintenance, and valet – were attentive and professional.
