4/10 Poor
Charnelle
Travelled with partner
13 Oct,2024
Liked: Cleanliness
Disliked: Staff & service
This has to be my worst experience staying at a truck stop. To begin with, the area where the hotel is located is inconvenient. And I'm not talking about how it's located near a highway. That's entirely fine. What I'm referring to is how the parking lot has cinder blocks all around the area, and signs stating not to park there. There's so many "Do not park here" signs scattered around the area that it makes it unclear as to WHERE you CAN park. On top of that, I had purposely booked a non-smoking room with a king sized bed due to the fact that I have asthma. Upon check in, the receptionist assigned me a smoking room with two separate beds. After complaint, he did change the room but AGAIN assigned us a smoking room. As we proceed to make our way to the convenience store (which they're using as the check-in area for guests), he proceeds to come out of the store and approach us, stating that he noticed us walking around on camera. On our third complaint, he assigned us another room. If you happened to guess if this one was smoking too? You'd be correct. Escorting us to our room, I was walking across the hotel lawn when I fell into an unmarked hole. The smell in the third assigned room wasn't as strong as the first two so I decided to just deal with it. We also had to slam the door HARD to get it to shut because the door was misaligned. The only good thing I can say about the area is that it was quiet, and if you want to be close to The King's Domain, it's across the street.
Charnelle
Stayed 1 night in Oct 2024
