Our check-in experience was terrible because when we arrived at the hotel around midnight after touring Reykjavik, we found out there was a blackout. The blackout cut power to the front door, leaving us stranded without any way to get in or ask for assistance. We stood there confused for 20 minutes on how to open the door until another man staying at the hotel manually opened the doors. In complete darkness and with no working elevator, my family and I had to carry our two large luggage (over 20kg each) along with our backpacks (4 around 10kg each) to the second floor. Luckily, our room's door was operational and we were able to enter the room. However, no electricity worked in the room; there were no lights and no way to plug our chargers. We needed to provide lighting with our devices. We deserve to be compensated for this terrible experience, please refund one night stay.