Ratnapura Holidays

STAFF WELL VERY FRIENDLY AND HELPFUL...

Fabulous room, very tastefully appointed, with a huge bed and good size en-suite shower room. The staff are, without exception, friendly helpful and obliging. The architecture is unusual, attractive and interesting, with a little bit of a safari lodge feel to it. The villa is a little bit remote but there is easy access to local facilities via taxi, or Tuk Tuk. Our only slight disappointment was the limited range of choice from the menu available in the evenings and the portions were sometimes less than might be expected. In summary, a fabulous place to relax for a few days among quiet surroundings and you may be lucky to have some interesting wildlife visitors.

The staff was great, but overall the hotel could use some improvement. There was a bit of a language barrier, and at times certain English words were not fully understood, which is understandable but did create some minor challenges. The spa was fantastic, and the massages were truly excellent. Breakfast was also outstanding—very well organized and enjoyable. I was especially appreciative of how smoothly the airport pickup was coordinated. That said, the hotel could improve the quality of its bedding. Unfortunately, the pillows appeared to be moldy, holes which was quite unpleasant. Addressing this would greatly enhance the overall guest experience.

Rooms are fantastic but unlike advertised on Expedia it is 15 min drive to the airport and not 5 min walk. Food is reasonable but they don’t serve wine so wouldn’t stay again

Room was very clean and staff were very helpful - free transfer to the airport was especially nice.