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InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

5.0 star property
Luxury hotel on the beach, with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

Private beach, white sand, beach bar, kayaking
Lobby
Outdoor pool, open 8:00 AM to 7:00 PM, pool loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool loungers
Premium bedding, down duvets, Select Comfort beds, minibar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Breakfast available
  • Gym
  • Air conditioning
The price is S$329
includes taxes & fees
26 Jan - 27 Jan,2025

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 1 King Bed, Sea View

View from room

Suite, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 68 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Terrace (Garden)

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 2 Single Beds, Terrace (Garden)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Terrace (Garden)

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 1 King Bed, Terrace (Garden)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
  • 100 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool)

Premium bedding, down duvets, Select Comfort beds, minibar

Villa, 1 King Bed, Beachfront (Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
  • 150 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Business Lounge Access, Sea View

View from room

Room, 1 King Bed, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Living room

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Business Lounge Access, Sea View

View from room

Room, 2 Single Beds, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 2 Single Beds (Seafront)

Room amenity

Villa, 2 Single Beds (Seafront)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Villa, 1 King Bed (Seafront)

Room amenity

Villa, 1 King Bed (Seafront)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Sea View

View from room

Classic Room, 2 Single Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Terrace, Sea View

View from room

Classic Room, 1 King Bed, Terrace, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Terrace, Sea View

View from room

Classic Room, 2 Single Beds, Terrace, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room

Premium bedding, down duvets, Select Comfort beds, minibar

Classic Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Sea View

View from room

Classic Room, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Sea View (Panoramic)

View from room

Classic Room, 2 Single Beds, Sea View (Panoramic)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Accessible, Sea View

View from room

Classic Room, 1 King Bed, Accessible, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Sea View (Panoramic)

View from room

Classic Room, 1 King Bed, Sea View (Panoramic)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Sea View (Panoramic)

Premium bedding, down duvets, Select Comfort beds, minibar

Presidential Suite, Sea View (Panoramic)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 200 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Business Lounge Access, Sea View

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 1 King Bed, Business Lounge Access, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 68 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Mina Al Arab, Ras Al Khaimah, 0

What's nearby

  • Al Hamra Mall - 9 min drive
  • Al Hamra Marina and Yacht Club - 10 min drive
  • Al Hamra Golf Club - 10 min drive
  • National Museum of Ras al Khaimah - 17 min drive
  • Al Manar Mall - 19 min drive

Getting around

  • Ras al Khaimah (RKT-Ras al Khaimah Intl.) - 32 min drive

Restaurants

  • ‪Lagoon Stop - ‬5 min drive
  • ‪Glug Coffee House - ‬4 min drive
  • ‪مقهى شط الاسكندريه - ‬8 min drive
  • ‪Shrimps Pot - ‬19 min walk
  • ‪The Muse Cafe - ‬3 min drive

About this property

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

Luxury family-friendly hotel near Al Hamra Mall
Located close to Al Hamra Marina and Yacht Club and Al Hamra Golf Club, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel provides a beach bar, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a private beach, beachfront dining and kayaking. Treat yourself to a deep-tissue massage, a body scrub or a body treatment at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Turkish cuisine. Enjoy the 24-hour health club, as well as activities such as parasailing. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), free bike hire and a 24-hour front desk
  • A front desk safe, a computer station and ATM/banking services
Room features
All 351 individually furnished rooms include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with deep-soaking baths and hairdryers
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, balconies and separate sitting areas

Languages

Arabic, English, French, German, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 125 for adults and AED 62.50 for children
  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Amarbar
  • Levant and Nar
  • NoHo Bar & Grill
  • Saffar
  • ShaSha

Things to do

  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Parasailing
  • Playground
  • Steam room
  • TV in common areas
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 462 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 250 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 125 for adults and from AED 62.5 for children
  • Rollaway bed fee: AED 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Intercontinental Resort SPA
InterContinental Ras Al Khaimah Resort Spa an IHG Hotel

Frequently asked questions

Does InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?

As of 26 Dec,2024, prices found for a 1-night stay for 2 adults at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel on 26 Jan,2025 start from S$329.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?

Checkout is at noon.

Where is InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel located?

Nestled on the beach, this Mina Al Arab hotel is within 6 mi (10 km) of Al Hamra Mall, Al Hamra Marina and Yacht Club and Al Hamra Golf Club. National Museum of Ras al Khaimah and Al Manar Mall are also within 16 mi (25 km).

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 0 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Meshal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities
the views of ocean and pool is amazing from the hotel.
Stayed 1 night in Nov 2024

8/10 Good

William, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

jenan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- dust room - unhelpful staff - services are not worth the money - Overcrowded beach
Stayed 1 night in Aug 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. It is highly recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Rupesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and better place to escape from crowd
Stayed 1 night in Jul 2024

10/10 Excellent

Fahad, rak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Vyomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a weekend away on the beach, good choice of restaurants
Stayed 2 nights in Feb 2024

10/10 Excellent

Ferdinand

Stayed 2 nights in Feb 2024

10/10 Excellent

MAJID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, stayed in the villa great food, beach and staff are exceptional.
Stayed 3 nights in Feb 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
It is rare for a hotel to be almost perfect, at least for us. From arriving we were warmly greeted, the room had a huge terrace and we were allowed to check in early which brilliant. Pool was so warm like a bath, lots of nice sun beds and swings and swinging baskets for relaxing and photos. Beach beautiful white sand, staff so nice, breakfast yummy!! I can only say room service was disappointing and could be improved but the restaurant food was amazing. Of course there is the construction next door which is loud and dusty, and the other guests were not all the best to be around, but I was really surprised and happy to stay at the RAK intercontinental.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sunghee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nasiem

Stayed 1 night in Oct 2023

10/10 Excellent

Minhee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it, almost ….
Roomboy Sudi, I never had so friendly service! Even Margret, Fred or Ali very friendly staff. They made my stay almost to a perfect holidaytrip One bad point: breakfast. I used only one time, it is very bad. I paid a lot of money and when I arrived breakfast area they want give me a table on the corridor. Area was overcrowded. I really couldn’t. believe and was disappointed Food was bad quality. Even I paid, I didn’t go a second time. Very pity for a 5 star hotel.
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Anis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in RAK
Very nice hotel opened less than 1 yr ago. Nicely decorated. Rooms are elegant as well. Staff was very helpful
Stayed 1 night in Dec 2022

4/10 Poor

Laama

Travelled with group
After 3 o’clock and the room was not ready
Stayed 1 night in Sep 2022

2/10 Terrible

Erica

Stayed 1 night in Sep 2022

8/10 Good

Ali Iqtedar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Property, Staff - but could do a little be
stayed from 22 - 24 July as a staycation taking the Club Access room. The Amazing Staff: Jessica, Shanu and Saurav at Club Lounge were superb. Qattan at Levant & Nar was super helpful and courteous. Room: Great size - nicely decorated overlooking the sea. Kids & Teens Club: Absolutely amazing! Ambiance: Very family and child friendly. Breakfast & Club House food: The breakfast came with a lot of options at Saffar, enjoyed it. Club house high tea was excellent, the cocktails were all right. The negatives: 1. I was double charged - I paid the hotel website and then my card was fully charged at the property at 2 am in the night. Luckily saw the sms and took an inconvenient 10 mins to resolve it. On that note - the amount held on my card for security deposit is still pending to be returned and I do hope that resolves without me having to follow up. 2. Room service: Took longer than desired. Twice we requested for milk for our little daughter that literally did not come. 3. Sha Sha: Nicely designed restaurant pool bar. It took them over 35 minutes to get me a salad to the point I cancelled it, as my family had finished and jumped in the pool already. Unacceptable. Summary: its a great hotel, the staff is pleasant and very hospitable. There are a few service challenges as narrated above which I sincerely hope they improve on as had those episodes not happened, this review would have been a 5 out of 5.
Stayed 2 nights in Jul 2022