8/10 Good
George
Travelled with partner
3 Nov,2024
Liked: Cleanliness, property conditions & facilities
We arrived to the property at 2:30, with a 3:00 check-in. Our room was not ready, which we expected, so we went out for half an hour. When we return a little after 3pm they said our room would not be ready for another 40 minutes or more. We were tired and really wanted to freshen up. The staff were unapologetic (an apology and making the customer feel like they are the priority goes a long way) and made us almost feel like we were imposing expecting the room to be ready on time.
The room itself was very pleasant, but being on the ground floor we had to keep the blinds to the large window which looked out to the main lobby closed at all times. The staff told us no one could see in until 5pm (I guess the light changed at that time), but when we tested this one could see in at all times.
Now for the bathroom. It is a well appointed bathroom but the lights are automatic. They go on with a sensor when you walk in. If you are still for too long they go off, leaving you in the dark. When you leave the bathroom they stay on for a bit until they again go off. Should you use the bathroom in the middle of the night it lights up the room, which can be problematic.
Breakfast...yum!!
George
Stayed 2 nights in Oct 2024