2/10 Terrible
Dina, San Clemente
Travelled with family
5 Nov,2024
Disliked: Staff & service, amenities
We rented 2 rooms with double beds for 4 days total. Our first night was a separate reservation. Price was $50 per room per night. We were put in the correct rooms as they were superior doubles. We stopped at the front desk the next day and we are told my daughter will move to a double room with balcony but the other room is a king room way at the back of the hotel with no windows and our room rate is $30 more! We went back and forth with them but they said it was the only room they could offer us cause they were sold out. I made these reservations in February for Dia de Los Muertos which happens to fall on my daughters birthday. We were previous guests of this hotel and stayed for over a week during COVID in 2021. Very disappointed in their front desk staff and Yasmine was rude and condescending. We won’t be returning to Hotel Madero again.
Dina
Stayed 2 nights in Oct 2024