2/10 Terrible
Frank, Canada
17 Feb,2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice outside. Wouldn't book again.
We were attending the Snowboarding World Cup race in adjacent Phoenix Park and couldn't find a room there. We found Orient Hotel online, knowing it was 700m away. We didn't realize we'd have to walk everywhere with no sidewalks on the main road and dragging luggage behind us.
Orient Hotel looks good on the outside, poised on a hill but a terrible experience inside. DON'T GO THERE.
We arrived around noon with a bus from Seoul dropping us off at Phoenix Park Resort and walked on the road to the Orient Hotel. They wouldn't let us check in (even though they looked empty) so we left out bags (which they just put behind the front desk - no bellman / secure luggage room). The lobby was spacious and clean, but empty and cold. Staff did not speak English and we could barely make ourselves understood.
The hotel restaurant was not operating and there was nothing to do there, so we walked to a hole in the wall restaurant across the road and had some really good authentic Korean food, served by locals with zero English. Get ready for that everywhere.
When we returned, they gave us a single plastic key (with a charge if we lost it). The room was freezing and we got instructions to set the in-floor heating.The twin beds were very stiff and we slept poorly on them. The bathroom was small, with just one bath towel and NO SHOWER CURTAIN. Everything got wet.
There was nothing to do at the hotel so we stayed away all day. Cleaning staff showed up at 4 PM the one day we got back.
