2/10 Terrible
Jessica
Travelled with partner
15 Nov,2024
Liked: Cleanliness, property conditions & facilities
We stayed here for a wedding and I was very disappointed with the food options. First be aware you must book all dinning at restaurants 24 hrs in advance, yes even before checkin day. The buffet on site was not open or available for lunch/dinner when we arrived so we had to go to sister property. The buffet food is meh, There were no Dominican foods available.
The best meal we had was the Habatchi restaurant onsite. Yea, soak that in.
Everything was fast prepared meaning warm and serve even down to the coffee. It wasnt even Dominican coffee.
This resort food was very Americanized and non flavorful.
I even had issues with Room service. When I placed an order for breakfast 24 hours in advance I was told we needed to place the order 45 minutes before we were ready to eat. Eventhough the time was available for selection.
Then upon me placing an order at the time they proposed I was told there is not enough staff to deliver. So we opted for a later breakfast that was delivered 15 mins late ans had items missing.
Yes the Hotel is clean! The property is pretty however the staff is pushy and intrusive. We were laying in bed and one of the housekeeper just walked in the room. When we stated no no no she still proceeded to sweep and clean the floor so we just gathered our things and walked down to the beach.
During this stay we were upgraded to A Diamond Club room but the view from the room was the loading dock. We wouldn't stay here again.
Jessica
Stayed 3 nights in Nov 2024