4/10 Poor
Shawn
Travelled with partner
21 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment during day and night was not great at all. Staff didn’t interact with people by pool or beach. Half the time what they said they were having for entertainment never happened.
No service around the pools for drinks until the very last day of our stay and even then it was one person despite seeing 8 bartenders at one of the pool bars! they have it inside for lobby bars all the time where they don’t really need it as much as by the pool and beach
Towels for beach/pool always out despite them only allowing one towel per person which makes no sense to run out.
Food was just ok- Italian restaurant was horrible. Ole the Spanish restaurant we didn’t even attempt to eat at. It smelt so bad and the options were sparse and did not look appetizing. They only had one reserved restaurant with steakhouse which was solid. Rest was buffet style. Oh but the jerk chicken stand was actually really good.
Sports bar was 24/7 but did not have the Thursday night football game and was no help to get it on so luckily others had it on the iPad. They had burgers, dogs, and nachos but nothing was appetizing.
Spa costs were absurd for couples over $400 def overpriced. Not sure how they make busy.
Rooms were ok- nothing great but nothing over the top. Did see a few cockroaches which I guess based on other reviews is expected there. Housekeeping was also not great. Half the time they forgot towels and forget requesting anything via the app as they would just mark it complete and never
Shawn
Stayed 7 nights in Nov 2024