6/10 Okay
Diana
Travelled with family and small children
31 Dec,2024
We ordered a larger room with 3 queen size beds and requested to have a baby crib for 3 adults and a baby. We arrived at 1:30pm to find out that they are giving us a room with two beds on 3rd floor without elevator which we refused because that’s not what we ordered. Then after few fights and 2 hours laters they tried to give another room again with 2 beds which we refused again. Finally, with managers involvement they gave us a 3 queen sized beds room just like we ordered. Needless to say it took us forever to check in. It was torturous for my 10 months old baby to stay in the lobby for hours till we finally got what we ordered. However, we never received a baby crib even though the receptionist kept saying that they will provide one. Room 6130 was on the 2nd floor without elevator NOT STROLLER OR ELDERLY FRIENDLY!!! Aguave restaurant was disgusting! Steak house was great but we mainly ate at the buffet because after you pick up a pager one might end up waiting 2 hours for a table. We got a pager at Krystal at 6 and they still couldn’t sit a party of 4 at 7:45 pm. Again for someone with small child, this arrangement is a torture!!!!
Diana
Stayed 7 nights in Dec 2024