See all properties

Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
Luxury property on the beach, with 11 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Outdoor wedding area
Exterior
Garden view
Beach/ocean view
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
The price is S$717
includes taxes & fees
7 Feb - 8 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Roulette Room

Garden view

Roulette Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Garden View Adults Only

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

Beach/ocean view

The Reserve Adults Only Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

Beach/ocean view

The Reserve Adults Only Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Beach/ocean view

Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

The Reserve Adults Only Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

View from room

Junior Suite Swim-Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

1 bedroom, premium bedding, pillow-top beds, free minibar

The Reserve Adults Only Junior Suite Swim Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

1 bedroom, premium bedding, pillow-top beds, free minibar

Master Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Paradisus Grand Cana - All Suites

Pool
Breakfast included
All-inclusive
Spa
8.4 out of 10, Very good, (829)
The price is S$813
includes taxes & fees
27 Jan - 28 Jan
Paradisus Grand Cana - All Suites
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Cocotal Golf and Country Club - 12 min walk
  • Downtown Punta Cana - 9 min drive
  • Cortecito Beach - 11 min drive
  • Los Corales Beach - 12 min drive
  • Bavaro Beach - 17 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Cocotal Golf and Country Club
Located close to Los Corales Beach and Cortecito Beach, Paradisus Palma Real Golf & Spa Resort All Inclusive provides a free breakfast buffet, an adjacent golf course and an attached winery. This property is a great place to bask in the sun with a private beach, beachfront dining and free beach cabanas. Indulge in Ayurvedic treatments, aromatherapy and a facial at YHI Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers yoga classes and fitness classes; other things to do include beach yoga, beach volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 swim-up bars and 3 beach bars.
You'll also find perks such as:
  • 11 outdoor pools and a children's pool, with 2 swim-up bars, sunloungers and pool umbrellas
  • Free self-parking
  • A free local area shuttle, 4 outdoor tennis courts and a bike on-site
  • Babysitting (surcharge), a porter/bellboy and a lift
  • Guest reviews give top marks for the dining options, beach locale and pool
Room features
All 596 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 42-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free shopping centre shuttle
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE AGAVE
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • THE LUNCH BOX FAMILY KITC

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Optional golf privileges
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (69,277 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (127 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DOP 5400 per pet (varies based on length of stay)
Welcoming dogs only
Food and water bowls, an off-lead area and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a pool?

Yes, this property has 11 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of 14 Jan,2025, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on 7 Feb,2025 start from S$717.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Palma Real Golf & Spa Resort All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 5400 per pet, per day.

How much is parking at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include football, tennis, volleyball and more.

Where is Paradisus Palma Real Golf & Spa Resort All Inclusive located?

Located in Bávaro, this beachfront property is in the city centre and within 3 mi (5 km) of Cocotal Golf and Country Club, Los Corales Beach and Cortecito Beach. Bavaro Beach and Downtown Punta Cana are also within 6 mi (10 km).

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 962 reviews" "
Rating 8 - Good. 166 out of 962 reviews" "
Rating 6 - Okay. 110 out of 962 reviews" "
Rating 4 - Poor. 47 out of 962 reviews" "
Rating 2 - Terrible. 60 out of 962 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley L Preciado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito, la gente que trabaja allí es muy amable, nuestro concierge fue Rodolfo y a José, muy amables y atentos, José le ayudó a mi prometido a organizar la propuesta de matrimonio que me hizo, todo muy lindo. Los restaurantes Flora y Mina muy ricos, las meseras muy atentas. El bufete.con muchas opciones, una estancia muy agradable! Pensamos regresar el próximo año
Stayed 3 nights in Jan 2025

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, our only complaint is around the special restaurants reservations as they are never available.
Stayed 2 nights in Dec 2024

10/10 Excellent

Salma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so great will return FOR SURE loved everything activities the beach the convenient stores the dining experience the shows. The only bad thing was that sometimes the restaurants would be fully booked so did get to eat there Everytime but overall super amazing!! Cant wait to go back again ♥️✨
Stayed 4 nights in Jan 2025

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, amenities
The Mélia système is absolutely horrible for the non member even if I buy the best sweet oceanfront in the hotel, there are many things you’re not allowed to do because of that poor management which is absolutely incommunicado you can’t scare when you have a problem Food is absolutely not up to a five stars. It’s more of a three stars There’s no communication between the reception and their gate in front of the hotel to let people in even if they tell you that it’s OK I travel in five stars hotel six times a year for many many years and it’s the worst I’ve ever seen. I hope it’s gonna help them to reevaluate their system and their management in place.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with many amenities. The service was excellent, especially on the adult-only side.
Stayed 4 nights in Jan 2025

8/10 Good

DANIELA, Quito

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, las instalaciones son seguras para adultos y niños, son atentos. La comida del buffet mucho mejor que la de los restaurantes, Seúl muy atento en el buffet, recomendado hacer todas las actividades diarias que hace el hotel.
Stayed 6 nights in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was not good. Employees seemed Un interested in helping with dinner reservations. Food was not worth the money spent on all-inclusive
Stayed 4 nights in Dec 2024

10/10 Excellent

Cristian, Miami

Stayed 3 nights in Dec 2024

10/10 Excellent

kiley

Stayed 3 nights in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen at excursion desk were very nivmce and helped us with everything we needed.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jan Alda Pama

Stayed 3 nights in Dec 2024

10/10 Excellent

Milutin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

satish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalll it was good experience, though in restaurants food should br properly heated
Stayed 5 nights in Dec 2024

10/10 Excellent

jamoonie

Stayed 4 nights in Dec 2024

10/10 Excellent

Teresa

Stayed 7 nights in Dec 2024

8/10 Good

Juliet, chicago

Stayed 4 nights in Nov 2024

10/10 Excellent

taumara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. These was my 7 time visiting these hotel
Stayed 6 nights in Dec 2024

10/10 Excellent

Dilfuza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great; however, the resort lacked entertainment for kids.
Stayed 6 nights in Dec 2024

10/10 Excellent

Cadette Lancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property! Such a great experience
Stayed 4 nights in Dec 2024

8/10 Good

Danielle, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and there were pools for everyone. Never been to a property with so many pools. Property has amazing dinner options and restaurants. However, I had a bathroom showered that flooded and was never repaired. Booked 2 rooms but was given rooms on opposite ends of the property. So my mother was alone on other side of property. Front desk staff did not work hard to correct this error.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Judy

Travelled with family
Very clean and attentive
Stayed 3 nights in Dec 2024

6/10 Okay

Allison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility itself was five stars, newly renovated, clean, well maintained. The adults only, Reserve section was quiet, peaceful and relaxing, the family side however that we only walked through was chaos. The food was poor. Often cold, no flavor, flies on the buffet food, and the restaurants on the property were very disappointing. At this price point food should be better. The service was not five star and certainly not to the standard we expected based on price. Upon check in the staff at the desk couldn’t find our reservation and asked if we were at the right place. When we asked for the WiFi password to be able to pull up reservation info he said no. Eventually they found our name and then showed us to a room that was already occupied and also not the level room we booked. Our concierge then left us in the hall for 30 minutes to try to find us a room. He had no clue what was going on. They tried to put us again in a room that wasn’t the level we booked for one night until they found something else, we declined and then waited another hour until they located a room for us. Our room came with a concierge that was supposed to be available to you and help, ours was often unavailable or not working and there was no other contact person so often didn’t get the reservations we wanted. Overall the level of service from the staff was extremely disappointing, at a hotel at this level you expect them to be able to anticipate needs or at least help meet yours, which didn’t happen.
Stayed 4 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the swim up suite! It was perfect for our family of 5
Stayed 5 nights in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024