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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
20 bars/lounges, 3 swim-up bars, 4 poolside bars, beach bar
Lobby
Bowling
Exterior
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet-friendly
  • Bar
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
The price is S$532
includes taxes & fees
4 Dec - 5 Dec

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Sofa bed
  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Sofa bed
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 40 min drive - 9.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury all-inclusive resort near Cana Bay Golf Club
Take advantage of a free breakfast buffet, a golf course and free water park access at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. This resort is a great place to bask in the sun with a private beach, a beach bar and sunloungers. Treat yourself to a body scrub, hydrotherapy or a facial at Rock Spa, the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Yoga classes and fitness classes are offered at the health club; other things to do include beach volleyball and scuba diving. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a lazy river, a waterslide and 3 swim-up bars
  • Free self-parking
  • Free bike hire, babysitting (surcharge) and a front desk safe
  • Multilingual staff, a lift and beach towels
  • Guest reviews give top marks for the family-friendly amenities, beach locale and pool
Room features
All 1775 individually decorated rooms offer comforts, such as private outdoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as furnished balconies and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Sofa beds and free cots/infant beds
  • Bathrooms with designer toiletries and separate baths/showers
  • TVs with satellite channels
  • Wardrobes/cupboards, LED light bulbs and coffee/tea makers

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 3 Dec,2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 4 Dec,2024 start from S$532.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include cycling, volleyball, aerobics classes and more.

Where is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort located?

Nestled on the beach, this Bávaro resort is 3 mi (4.8 km) from Punta Blanca Golf Course and 3.1 mi (4.9 km) from Cana Bay Golf Club. Macao Beach and Iberostar Golf Course are also within 6 miles (10 km).

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 780 out of 1621 reviews" "
Rating 8 - Good. 306 out of 1621 reviews" "
Rating 6 - Okay. 246 out of 1621 reviews" "
Rating 4 - Poor. 115 out of 1621 reviews" "
Rating 2 - Terrible. 174 out of 1621 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort . Definitely be going again
Stayed 5 nights in Nov 2024

10/10 Excellent

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled for Thanksgiving with the family. We had a blast . We never left the resort. They have active all day and night performances and parties. We loved it.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Belsy Lisbeth Lorenzo

Stayed 3 nights in Nov 2024

8/10 Good

Santiago Marcelo

Travelled with family
Liked: Amenities, property conditions & facilities
The rooms are big and mostly comfortable; however they're kind of outdated and the humidity inside the room doesn't help. Staff are mostly friendly but not always helpful. For example at the bars they would send us to another bar very often as they said they didn't have a determined drink. They almost never offered to go get that drink themselves. Also, when we were leaving we had to carry our baggage all the way to the Reception area as nobody showed up to help with that (after we called them in advance). Overall it was a good stay but service needs some improvement.
Stayed 4 nights in Nov 2024

10/10 Excellent

leycaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Kandyia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the hotel. The food/restaurants were horrible !
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Friendly staff!
Stayed 3 nights in Nov 2024

4/10 Poor

Sima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a stay at the Hard Rock Resort in Punta Cana through Expedia as Platinum VIP members and were directed to a VIP desk upon arrival, where we were promised a personal assistant to help with reservations and informed of exclusive benefits, including a free spa treatment and discounted excursion. However, the “personal assistant” turned out to be a sales representative for the Hard Rock Vacation Club, not an Expedia employee. She lured us into a room filled with timeshare salespeople, falsely claiming the benefits were conditional on attending a 90-minute presentation, which we refused. This deceptive experience involved misrepresentation of VIP benefits, unauthorized sharing of our personal information, and pressure tactics, leaving us feeling exploited. We believe Expedia must address this unethical behavior to protect its clients.
Stayed 6 nights in Nov 2024

6/10 Okay

Kailash

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and clean. It was huge but the transportation helped to move easily throughout the property. Our biggest disappointment was the food. Market, Italian, Mexican food restaurants had uncooked meals. Options were very limited. The expectations were super high but turned into disappointment as the hard rock in Cabos, food options and prep was awesome.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
Location and amenities

2/10 Terrible

Clyo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely poor experience at this hotel. It was the worst hotel stay I've ever had. The staff seemed to have a negative attitude, and the hotel was undergoing extensive construction, which was inconvenient. Unfortunately, my room was also burglarized during my stay, which added to my distress. I've noticed several other reviews mentioning theft, which suggests that this may be a recurring issue at the hotel. I strongly advise others to exercise caution when staying at this hotel.
Stayed 5 nights in Nov 2024

6/10 Okay

MARTIN

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Sin aire acondicionado en el restaurante Isla (el AA no funcionaba). Restaurante Ipanema con bastante suciedad.
Stayed 3 nights in Nov 2024

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact that hard rock tries to sell you time shares during your stay. I also did not like that the two pools closet to our building were for timeshare owners or "legend" people. Despite paying top dollar i felt like a second class guest. There were not enough towels sometimes. And it would have been nice to know that parts of the resort including the main pool was under renovation during out stay
Stayed 4 nights in Nov 2024

10/10 Excellent

terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the security in the facility. My kids felt safe walking around the facility. The check in and check out process should be reviewed to make it faster.
Stayed 2 nights in Nov 2024

6/10 Okay

nelson, Aguadilla

Stayed 4 nights in Nov 2024

8/10 Good

Blerina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge resort with different areas, pools and a very long beach. However great transportation with 3 different lines around the resort. Great beach and kid friendly. Restaurants are understaffed. A la carte food was delicious and fresh. Our favorite restaraunts were Ciao and Zen for kids.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tajma

Liked: Cleanliness, staff & service, property conditions & facilities
We truly enjoyed our stay at the Hard Rock! Expedia’s reviews are nothing like what this resort is. The food was amazing- they have something like 13 restaurants on site plus food trucks all over their properties serving fries, wings, chicken burgers, cheeseburgers, and nachos all the way until 6 PM. Bars on every corner as well as at every pool and on the beach. The people working there are absolutely amazing. They really do go above and beyond to ensure that you are experience is top-notch. This is definitely our favorite all inclusive place and we will be back again hopefully next year. One thing that I really loved is that you can never go bored. We traveled with one teenager and one child… They both had an incredible time. If you get a chance, do the escape room. It is an extra charge, but we as a family had an incredible time. The Scooby Doo option we think is the best for a family.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kamini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous week at the Hard Rock with a family of 14! There were plenty of food options for all eaters including vegetarians and allergies. The rooms were clean and in working order. Everyone had a different layout in their room. Pools are great! Shout out to the 12 pm instructor at the pool. The busier pools needed more cleaning. Also more umbrellas at the pool to shade us from the Dominican sun! Beach area was clean. Kids had plenty of fun in the sand and waves.

6/10 Okay

Marcus V Gerszonowicz

Travelled with family and small children
We arrived after 3pm and our room was not ready. The luggage was only delivered at the room after 6pm, hence we lost the afternoon.The pools had no towels after 12pm, the Ipanema restaurant is not a Brazilian steak restaurant. The service was not good and the meet variety was poor. The Toro restaurant had no air conditioning and it was so hot. Not a pleasant experience.
Stayed 5 nights in Nov 2024

2/10 Terrible

MARCOS

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start by saying that this was my first and last time at this resort. The service was mediocre at best. This resort is being remodeling so many of the amenities were not available including one of the water slides. The food truck lines were absolutely insane and times for food was way too long if your traveling with kids. There are a lot of Karen’s traveling to this resort beware. They felt in their natural habitat it was disgusting, it’s embarrassing to be an American. Food is not good at all and the options are limited. If you want any type of Caribbean food this is not the resort for you. If you’re interested in anything that is not bland boring music that puts you to sleep this is not the resort for you. *** having a room with connecting doors if you care about your sleep and any kind of quiet I suggest you make sure you do not have connecting doors. We called in the span of two nights in a row and not one was able to help. Deborah at the front desk was of no help and was not able to accommodate us and she said she called security to check but because they couldn’t hear anything or see anything there was nothing that they could do. So me and me two kids had to sleep incredibly uncomfortable with music to the max. I will NEVER be going to hard rock “resort” ever again. Will deter anyone and everyone from coming here.

10/10 Excellent

Muriel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Nov 2024

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The staff were friendly and served guests with a smile. Accommodations were easily made and rooms were cleaned daily.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Anthony Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities
Too crowded, too noisy, food not the quality I expected, other than that staff is awesome.
Stayed 3 nights in Nov 2024