Best Western, Pulau Ayer hotels

"Staff attention to details is exceptional. Special thanks to Estee."

"I have stayed at this hotel before. The location is close Soekarno-Hatta International airport. The hotel is nice and the hotel staff is friendly. The room and bathroom is clean. However, I am a bit disapointed this morning with the attitude & service of the Porte restaurant staff. "

"Best airport hotel! Clean and nice!"

"Great place"

"Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place "

"Very helpful and friendly staffs at club floor "

"Good hotel. Good area."

"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options. What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more than made up for it. Highly recommended for a comfortable and memorable stay!"

"Excellent "