4/10 Poor
Shawn, Edmonton
Travelled with partner
29 Jan,2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All of the staff were very kind , helpful, and exceeded our expectations. The pool was very nice , the air conditioning in the room was good, and there was lots of comfy areas to lounge around in outside of our room. However, I would not rate this property as 3 star as shown on Expedia. I am well travelled and recognize that different countries may have different ratings for hotels, but I would rate this property as 2.5 stars. We were not aware of any dining options at the hotel, although it appeared that there may have been a kitchen in the past but not used today except for preparing coffee in the morning. It appeared that the property is not being maintained adequately as there were some annoyances : we were without water in bathroom for awhile and we often could not get hot water for a shower after 10 AM. A smoke alarm was chirping for two days because either the battery was running low or the lifespan of the device had expired. One light in our bathroom was finicky and would not always work. On our last day it failed completely and would not turn on. The rooms face the beautiful pool but on a couple days the noise from children screaming and shouting in the evening was quite excessive. It can be noisy with traffic in the evening but we expected that given the property’s location. We booked a “Deluxe Queen” room but it was lacking in some areas: no closet to hang our clothes, bathroom sink was size found on airlines, only cold water at sink, small room.
Shawn
Stayed 6 nights in Jan 2025
