8/10 Good
Cynthia
Travelled with partner
15 Nov,2024
Liked: Cleanliness, amenities, property conditions & facilities
The positive is this is a beautiful property! Beach area is very nice, and views throughout are amazing! Very clean, rooms are also very nice. The negatives we experienced were upon check in after a long day of travel you are pulled aside by “concierge” to try and get you into their version of a timeshare. Takes about 15-20 mins not too bad but still not what you want to deal with when you’re ready to start your vacation. Another thing we noticed was the prime chairs around the pool had “reserved” place cards with family names. This was everyday so it didn’t matter what time you got to the pool. We had a unique experience totally our fault. We realized about 30 mins after checking out that we left our passports & credit cards in the safe! While I was full of anxiety and nearly in tears it took the guy at check out nearly 1 hour to get help. He seemed disinterested and nonchalant about it. Eventually I got help from a young lady who grabbed a key and walked me back to the room. This was our 2nd stay at Garza. Our first visit was lovely and outweighed the location distance to the Malecon and DT PV, this time the negatives and location outweigh the positives and we don’t plan on returning.
Cynthia
Stayed 4 nights in Oct 2024