4/10 Poor
DR Barbara
Travelled with family
8 Jan,2025
Liked: Cleanliness
Disliked: Staff & service
Check in was not like other times we stayed! Far too long lineup for 1 staff person. Had my backpack stolen with 2 passports in all that wait time. For over 2 hours I was without passports which means no entry to my country on this last leg of my vacation! We finally asked for security camera footage and only then my backpack was returned!! charged $for cot which we already paid for! The cot was horrible and gave back pain! when I told the 2 staff we cant sleep another night and to pickup the cot we left in hall way! at almost midnight and in bed security knocked on our door asking why the cot was outside! We asked for a credit for the cot charges and so far nothing albeit Oscar the manager said it would be done! The room was the worst we ever had during all our previous stays! So run down and small with mold in bathroom area! And, overall just not what we expected or paid for!
DR Barbara
Stayed 2 nights in Jan 2025