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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor swimming pools

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Premium bedding, minibar, in-room safe, desk
10 restaurants, Asian cuisine
5 bars/lounges, 3 poolside bars, swim-up bar
Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
The price is S$501
Price available on 18/11/2024
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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

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Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

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Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

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Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

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Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

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Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

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Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

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Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

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Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

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Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

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Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

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Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

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Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

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Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive property, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access and 3 poolside bars. Active travellers can enjoy paddleboarding, Pilates and fitness classes at this property. Treat yourself to a facial, a deep-tissue massage or a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 10 on-site restaurants, which feature Asian cuisine and more. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a terrace.
You'll also find perks such as:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Supervised childcare (surcharge), wedding services and a gift shop
  • A 24-hour front desk, outdoor furniture and water sports equipment
  • Guest reviews say great things the family-friendly amenities, breakfast and pool
Room features
All 438 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with Jetted bath and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 2 Nov,2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 18 Nov,2024 start from S$501.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

Yes, Hyatt Ziva Riviera Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, pilates classes and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is steps from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 miles (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 481 out of 1062 reviews" "
Rating 8 - Good. 260 out of 1062 reviews" "
Rating 6 - Okay. 144 out of 1062 reviews" "
Rating 4 - Poor. 82 out of 1062 reviews" "
Rating 2 - Terrible. 95 out of 1062 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yinet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Ommaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Manuel Fernelis

Stayed 3 nights in Sep 2024

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing property. Salvador is a great bartender making fun drinks! The property was so good we became members and plan on returning soon! The only thing they can do is put a tv outside somewhere for us to enjoy the PRO games. We went for out morning swim into the freezing cold to watch it in the bar.
Stayed 4 nights in Oct 2024

6/10 Okay

Laurie, Los Alamos

Travelled with family
Disliked: Amenities
Employees were very good
Stayed 5 nights in Oct 2024

10/10 Excellent

Karon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Jul 2024

10/10 Excellent

Iranis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Oct 2024

2/10 Terrible

Ravat

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Will NOT stay at Hyatt property in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dyonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip!
Stayed 3 nights in Jun 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Binta

Travelled with family
Disliked: Staff & service
Such a poor Customer Service. We were very disappointed from the very beginning to the end.
Stayed 5 nights in Jul 2024

10/10 Excellent

Leela

Stayed 4 nights in Aug 2024

2/10 Terrible

Anna

Stayed 6 nights in Aug 2024

6/10 Okay

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Resort ia nice but needs to have more activities and most important mores restaurants open earlier and late. Also bar should be open more frequently
Stayed 3 nights in Aug 2024

8/10 Good

Ramesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We arrived at the property and the road leading up to the property is terribly bad, possibly the worst in Cancun, with many pot holes. Typically, this would not be a problem, however it is a family resort, and we were traveling with 3 young children aged 6, 5 and 8 months, this road is a serious concern. The hotel staff took out bags and we were escorted into a private area, allow me to say that we do not have any real status with the Hyatt so this was a nice touch. A few minutes later, we were introduced to Alberto, Alberto informed us of an offer, for the Hyatt vacation club, this was the worst part of our trip. I’m an honest person, so I hold others to the same standard. Alberto informed us of the club, we would have to sit through a 90 minute presentation at the dreams hotel, however it was next door. (Fast forward, it was not next door, it was a minute drive, the resort looked beautiful, however, I asked about the length of time of the presentation, and it was 90 minutes. I asked to be taken back to our hotel, essentially wasting 2.5 hours of my day on a vacation for my children.) Then introduced to our Butler, Gerardo, he welcomed us with “welcome home…” I love this, it was unexpected, and the man is a rockstar. We were disappointed that we were not made aware of the construction blocking the ocean view and the beach. In addition, Hyatt needs to do something about the name m, we and many others we spoke to through we were staying at the Hyatt Cancun with dolphins…
Stayed 5 nights in Aug 2024

4/10 Poor

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Joleeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I recently stayed at this all-inclusive resort with my partner and we had a blast! The food was pretty good - best restaurants were Miyako for dinner, Habaneros for lunch and cheeseburgers any time lol. All of the staff was wonderful from the moment you step out of your vehicle onto the resort. A special shoutout to Manuel at the spa, Alberto at the pool, and Eduardo at the bar as just some memorable staff there. The only downside to this resort was that there was no beach access due to the hurricane and for safety the area was closed off; however, that did not stop the fun. I would recommend this place to any friends of family to create memories that will last a lifetime!
Stayed 4 nights in Aug 2024

4/10 Poor

Melissa

Stayed 3 nights in Aug 2024

6/10 Okay

ANTHONY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Nipa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
This was the worst resort I’ve stayed at. First of all the restaurants at this resort sucked. They advertise many restaurants are available available on the hotel property, but in reality there are only three or four and of that the Japanese restaurant is closed pretty much every single day. We only got to eat there one day and that was our last day before we left. The quality of the food at each restaurant is just terrible. The fish is unseasoned unsalted the portions are just way too small. This resort makes it seem like there is breakfast lunch and dinner available at the buffet, but there was only breakfast available and it is the same exact breakfast every single day. They advertise a waterslide that is never open. They advertise that there is entertainment available there. It is the most ratchet entertainment I’ve ever seen. It is a bunch of people playing music off of YouTube and then getting people to come and join in by the bar area. They did have a sports bar that had a pool table and some games but that closed early every single night by 10 11 o’clock that was completely closed. There’s no nightlife at this resort. There is no daylight because there is barely anybody there around the pool except for the life. Guard. They have the tiniest elevators in the world that you could probably fit two people and one luggage that’s how small it is. Many of the rooms had an ant issue. There’s also raccoons everywhere. The next time I come to Mexico, I will never stay here.
Stayed 4 nights in Aug 2024

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Leon Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Hyatt Ziva Riviera is a great All-Inclusive hotel for both family and couples who would want a tranquil escape from the busy world. With daily and nightly activities on site you do not need to leave at all. It is very quiet and the warm staff makes you feel welcomed and safe. We were are awe with our top tier butler, Dider, who made our stay even more comfortable and fun. We will definitely be coming back to this exquisite resort in the near future. 10 stars… L Stevens🇦🇬
Stayed 6 nights in Aug 2024

4/10 Poor

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They take one day vacillation from me . The referral one day pass to different hotel and it was waste
Stayed 5 nights in Aug 2024