2/10 Terrible
Matthew
Travelled with family
12 Dec,2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Misleading Room Descriptions and Lack of Attention to Detail
We were very disappointed with our stay at this hotel. The room we booked was advertised on both Expedia and ExtraHolidays.com as having a full ocean view, with photos showcasing stunning, unobstructed vistas. However, upon arrival, we discovered that only timeshare owners are offered full ocean-view rooms, and we were given a partial view instead. This was incredibly misleading and feels like false advertising. If full ocean views are reserved for timeshare owners, this should be made clear in the booking details.
To make matters worse, the room alarm had been left set for 6 a.m., which woke up our baby—definitely not how we planned to start our vacation. When we brought this up to the staff, they claimed housekeeping has no way of knowing if a previous guest left the alarm on. I had to personally show them the indicator light that clearly shows when an alarm is set. It’s frustrating that such a simple issue wasn’t addressed as part of the standard room preparation process.
Another point to note is that the hotel has no air conditioning. While this wasn’t a big issue for us during our stay, it’s something that isn’t advertised clearly, and it could be a dealbreaker for others depending on the time of year.
Overall, the lack of transparency in advertising and the oversight in basic room checks left us feeling let down.
Matthew
Stayed 3 nights in Dec 2024
