8/10 Good
Ricardo, Santa Barbara
Travelled with family and small children
5 Jan,2025
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in the most central street for commerce, in Porto, in a lovely area. It is a very old hotel which has been refurbished to continue to feel modern and comfortable (and it does). The room was great. Housekeepers were excellent. Breakfast was good. The only reason I am not giving it 5 stars is that this hotel has a number of young and unexperienced workers with little notion of service, and that they are there to provide a great experience. On New Year's Eve I was told there would "likely" (?) not be room service. Since I had kids who needed to be in bed early, I just got some treats for us. Surprisingly to me, when I asked for a butter knife at the bar, a worker refused to lend one, because "that was not authorized". Since the restaurant was going to have a big party, I mentioned perhaps I could go get one there; the gentleman had the courage (?) to tell me that I could not go there and take a knife from the table, insinuating I would basically steal it (!). I proceeded to walk to the restaurant and ask a waitress, who kindly lent it, but stil begged me to return it (!). As I turned around, the barman was heading our way and berating the waitress, that the procedure was not allowed...! If you are a prospective guest or manager reading this: yes, rest assured I left the knife in the room! I understand hotels might get pinched things, but seriously, what nice hotel (such as this otherwise is), refuses to lend a butter knife and makes a scandal about this?
Ricardo
Stayed 5 nights in Dec 2024