Pontone Holidays

Loved everything staff was extremely kind prompt and gracious

This is a rare gem located in the heart of Positano. This is one of the most beautiful views I have seen in the world, right outside of our hotel room terrace. The room comes with free breakfast, where you will be greeted by wonderful service. Each morning, Martina, Giovanni, and Giuseppe took wonderful care of us, just like we were family. They were fantastic! It is hard to find such good service as we did each morning at breakfast, and at the hotel restaurant. The restaurant staff were anlso welcoming anbd incredible. I highly recommend eating in Hotel Buca di Bacco restaurant. It was the most authentic and best food by far in Positano. The reception staff was also wonderful, and willing to help with what you need. You will not be able to check in until 3pm as this is a busy hotel. They will call a porter and taxi when you need one. The hotel is very clean, and the cleaning staff was amazing. There were days they came in and cleaned the hotel room twice. Thank you for a fantastic stay here. I would definitely book this hotel again when I come back to Positano. It was a fantastic experience.

The staff were phenomenal. Extremely welcoming and helpful from the second we got there. They provided recommendations for food, maps to help navigate the city. They really went above and beyond to even decorate our room as we were there staying for our honeymoon. We could not recommend this hotel more and we will be back.

Great customer service

This is a really nice property with a few highs and lows. The rooms are well done, there are great dining options, the view is spectacular, and it is conveniently located to the pedestrian walkway and shops and restaurants; the lows are the pool, which is small and can only accommodate about 8 people; the hotel is also located right on one of the main streets through the town so sitting on your terrace is not a quiet experience, and the prices are kind of outrageous, cocktails in Eden Bar are 40e and the lobster special at the rooftop restaurant ran over 350e which is really crazy. Staff is very friendly, especially Toni who is the breakfast manager. He is very nice and accommodative but can be a bit much before you get a cup of coffee in you:) Overall it was a very good experience but might consider other options if I am looking for rest and relaxation.