8/10 Good
marci
Travelled with family
24 Apr,2024
Liked: Cleanliness, property conditions & facilities
This hotel is hard to review because it’s in a beautiful location, the room was very nice, the balcony was sensational, and the breakfast was delicious but… There was no reception desk to check in, we checked in at the restaurant with the waiter. The waiter showed us to our room, which was a double room when I had paid for a quad. The guy said he had to call his manager and check with him. I had booked this room online and had paid for it. After being shown three different smaller rooms, we finally got a room with two queen beds. The room was nice, spacious, and had an absolutely beautiful beachfront view. The breakfast in the morning was really wonderful. We had a tray of cheeses and meats with fresh bread and honey, jelly, butter. Nutella, etc. We also had a choice of what type of coffee we wanted and orange juice. In addition to all that we were able to have a made to order omelette or any types of eggs. We also had croissants and a plate of fruit. After breakfast, we went out to explore split and were gone the whole day. Upon arriving back at the hotel we discovered our room had not been cleaned. There was no phone in the room to even call and inform anyone about this. We told the waiter at the restaurant the next morning that our room had not been made up and he said that the housekeeper had called in sick and he was sorry. I really like the Billa Mario a lot but the management is quite lacking.
marci
Stayed 2 nights in Apr 2024
