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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Hotel with free breakfast, a quick walk to Xenses Park

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Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Balcony
Outdoor pool
Gazebo
Yoga

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Spa
  • Air conditioning
  • Free WiFi
The current price is S$235
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down duvets, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Smart TV
Sofa bed
9 bedrooms
Premium bedding
Blackout curtains
  • 950 sq m
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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Aerial view

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About the area

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720

What's nearby

  • Xenses Park - 6 min walk
  • Xplor Theme Park - 12 min walk
  • Xcaret Eco Theme Park - 16 min walk
  • Río Secreto - 18 min walk
  • Ferry to Cozumel - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪Festival Grand Buffet - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬5 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Upscale boutique hotel near Xenses Park
Located close to Río Secreto and Xplor Theme Park, Terasu Riviera Maya Hotel & Spa, en Xcaret provides free continental breakfast, a garden and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free bike hire, a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, outdoor furniture and coffee/tea in reception
  • A porter/bellboy, luggage storage and a water dispenser
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Terasu Riviera Maya Hotel & Spa, en Xcaret offer perks, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 52-inch Smart TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, balconies and LED light bulbs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 2300 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (return), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Terasu Riviera Maya Hotel & Spa, en Xcaret?

As of 23 Feb,2025, prices found for a 1-night stay for 2 adults at Terasu Riviera Maya Hotel & Spa, en Xcaret on 26 Feb,2025 start from S$234.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Terasu Riviera Maya Hotel & Spa, en Xcaret pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terasu Riviera Maya Hotel & Spa, en Xcaret?

There is free parking nearby.

What time is check-in at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Checkout is at noon.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2300 per vehicle applies.

Where is Terasu Riviera Maya Hotel & Spa, en Xcaret located?

Situated near a boardwalk, this boutique hotel is within a 15-minute walk of Xenses Park and Xplor Theme Park. Xcaret Eco Theme Park and Río Secreto are also within 1 mi (2 km).

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Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 77 out of 99 reviews
Rating 8 - Good. 11 out of 99 reviews
Rating 6 - Okay. 7 out of 99 reviews
Rating 4 - Poor. 2 out of 99 reviews
Rating 2 - Terrible. 2 out of 99 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

CHRISITNA

The staff is very nice and the room was clean every day.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kiley

Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.
Stayed 1 night in Feb 2025

10/10 Excellent

Octavio

Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!
Stayed 3 nights in Feb 2025

10/10 Excellent

Raphaelle

Hidden in the jungle near the Xsenses park, it feels very secluded. Check in was very attentive, the room is very well appointed and the dinner options are excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Rajiv

The staff is soo friendly and go out of their way to help you. This place is like an oasis in the jungle. The location is perfect for visiting the parks. I recommend XCaret, Xenses, and Xplor.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rajiv

Absolutrly one of the best places I have stayed. The staff goes well above and beyond what I expectdd. It was so nice, I decided to extend for another week.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rajiv

It is a sanctuary in the jungle. Easily the best place I have stayed. Breakfast is awesome, you can get lunch at a neighboring deli and dinner is out of this world. I extended for an additional week, because the staff went above and beyond what was expected. I would not heisitate to come back. Thank you.
Stayed 1 night in Jan 2025

8/10 Good

Kexi

Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

jordan

All of the staff: Fanny, Fernando, Nemesio, Jorge, Marcela and Jamil are very helpful, hardworking, kind and warmly accommodating, like a family! The service at Terasu was consistently superb, and the complimentary breakfast was always excellent—as is the delicious a la carte menu. The almost daily visits from the spider monkeys were truly awesome! I recommend Terasu for anyone requiring a very quiet, very well run ‘home away from home’ while visiting the easily accessed Playa del Carmen and Mayan Riviera.
Stayed 11 nights in Jan 2025

10/10 Excellent

yesenia

Excellent location and beautiful place surrounded by nature, rooms are spacious,clean and comfortable. The customer service is exceptional and walking distance to the parks. I will absolutely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bernard

Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yamileth

Hands down the best get away place. If you like peace and quiet, It’s a smaller place with nature all around. The staff is one of the best I’ve ever had so attentive and friendly from the moment you arrive to the moment you close your car door to leave. The atmosphere is peaceful the place is clean. The host were amazing helping us secure a cab that won’t charge an arm an a leg. They also give you recommendations to places based on your interest. We visited XCARET, the night guard waited outside with a lamp for us to make sure we were ok. At night they close the gates which made me feel extra safe and secure. Their restaurant staff amazing as well. I will definitely be back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

We enjoyed this place greatly. Staff was attest, inviting, and friendly answering any questions we had about the are and where to go. Rooms were clean and felt like we were stay in the treetops. Food was good and best of all there were wild monkey’s that came to visit every morning and yes bananas were provided. lol We would totally stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

James

This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
Stayed 2 nights in Feb 2025

10/10 Excellent

Vanessa

Had a wonderful time Fanni was great
Stayed 2 nights in Sep 2024

6/10 Okay

run

Liked: Cleanliness
I can’t post picture, the blanket is dirty and crazy. But the reception person is really good. Their breakfast is awesome!!! The omelette superior. Anyway pls upgrade your room service.
Stayed 1 night in Dec 2024

10/10 Excellent

Rosie

Excelente place to get away, the staff, the food was one of the best.
Stayed 3 nights in Jun 2024

4/10 Poor

Ling

Liked: Amenities
Disliked: Property conditions & facilities
This is not a real hotel, more like a family run business. The staff were nice, but the environment and hotel condition is not good. Do not fool by the picture. Only convenience is close to most parks.
Stayed 3 nights in Nov 2024

10/10 Excellent

marlaina

This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
Stayed 1 night in Nov 2024

10/10 Excellent

Katelyn

Loved this hotel the breakfast was amazing !! The was friendly and soo nice this was one of my most favorite hotels in Mexico and I’ve been 7 times the only thing I didn’t like was the bugs need better pest control in rooms got bit up
Stayed 1 night in Jun 2024

10/10 Excellent

Izabella

Nice rooms, friendly staff. Enjoyed feeding the spider monkeys. Quiet serene place to stay for a jungle feel
Stayed 1 night in Jun 2024

10/10 Excellent

Seyedmohsen

Excellent Hotel
I love this place, very neat place with friendly staff. I loved the trees and the way they kept the trees.
Stayed 3 nights in May 2024

10/10 Excellent

Bernard

Hotel exceeded expectations! Staff was fantastic!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Biviana

Convenient for our planned day at Xcaret. Everyone at the Hotel was super nice, and they had excellent service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

A little hidden but amazing once you’ve there. Awesome server and cook for the dinner service
Stayed 1 night in Apr 2024