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Sole Suites

3.0 star property
Hotel with a 24-hour front desk, steps from Quinta Avenida

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sole Suites

Outdoor pool, pool loungers
Exterior
Interior
Full-sized fridge, microwave, stovetop, blender
Hypo-allergenic bedding, in-room safe, laptop workspace

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
The price is S$104
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace

Two Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
2 bedrooms
  • 127 sq m
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Full-sized fridge, microwave, stovetop, blender

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Sole Suites

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Sole Suites provides amenities such as a terrace. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers
  • Free bike hire, self-parking (surcharge) and a porter/bellboy
  • A lift, a 24-hour front desk and beach towels
  • A front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Sole Suites have comforts, such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches, such as separate sitting areas and separate dining areas.
Other conveniences in all rooms include:
  • Showers and shampoo
  • 42-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (MXN 180 per day)
  • Limited on-site parking

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: MXN 180 per day
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Property is also known as

Sole Suites Hotel
SOLE Suites by GuruHotel
SOLE Suites Quinta Avenida
Sole Suites Playa del Carmen
Sole Suites Hotel Playa del Carmen

Frequently asked questions

Does Sole Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Sole Suites?

As of 16 Nov,2024, prices found for a 1-night stay for 2 adults at Sole Suites on 26 Nov,2024 start from S$104.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sole Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of MXN 500 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sole Suites?

Self-parking is available for MXN 180 per day. Limited spots are available.

What time is check-in at Sole Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Sole Suites?

Checkout is at noon. Late checkout is available for MXN 500 (subject to availability).

Where is Sole Suites located?

Located in Downtown Playa del Carmen, this hotel is steps away from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Sole Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 139 reviews" "
Rating 8 - Good. 42 out of 139 reviews" "
Rating 6 - Okay. 17 out of 139 reviews" "
Rating 4 - Poor. 7 out of 139 reviews" "
Rating 2 - Terrible. 4 out of 139 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Sandy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater. The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility. This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.
Stayed 8 nights in Oct 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

ivy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
Stayed 3 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are very nice
Stayed 7 nights in Aug 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service
Very close to Quinta Avenida, quick one short block away. Clubs at night, noise only heard from living room, once you close bedroom door is just fine. No issues sleeping for us. AC was working perfect and very cold, nice when coming back from heat and cooled off fast. Front staff was friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, very helpful. Stayed in the two room suite which was perfect for our group. Overall facilities need maintenance. Primary complaint is a water pump constantly cycling on and off in the garage directly below our room. Not all the windows closed and there was a door to an access chute that didn’t lock. Didn’t feel unsafe.
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location
Stayed 7 nights in Jun 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations. Only complaint was the beds were too hard.
Stayed 7 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Apr 2024

8/10 Good

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

AVROHOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
Stayed 8 nights in Feb 2024

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..
Stayed 14 nights in Feb 2024

6/10 Okay

alffy

Travelled with group
Liked: Cleanliness
Place is close to the restaurant and bars. Love the place for its cost, only problem is the water pressure in the shower is really low
Stayed 1 night in Jan 2024

10/10 Excellent

Eloisa Carolina Mejia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice , always smiling and helpful , place was clean and close to everything
Stayed 8 nights in Jan 2024

8/10 Good

Merrie, Sydney

Travelled with family
Liked: Amenities
Loved how close it was to the downtown area. Nice suites with access to patio. Full kitchen and Heat pumps for air conditioning. Beds are quite hard and of course very loud in room every single night til 3am from nearby dance bars.
Stayed 6 nights in Dec 2023

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
The BEST of this property is the location!! It is in the middle of the besta areas in Playa del Carmen downtown. You can walk a few steps and you will be in the middle of the fun in Playa. The staff is so kind and the installations good and clean. However, you need to be aware about the music and sounds from bars at night
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Megan Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly rooms have plenty of space clean and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 7 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mistake
Sole Suites is NOT a hotel. It is a building of condos rented out. Because it’s not a hotel none of the amenities one expects from a hotel are available. There is no common area. There is a desk attendant (who, to be honest tried very hard to help) who has no resources. They are there to open the gate and take your payments. If they’re not at the desk—you can’t get in. If you need handicap access, you hope they spot you on the street waiting for them to open the gate to the garage/basement. We were often left standing in the hot street or climbing the steep-no railing stairs in front to yell through the front gate. There are no menus, brochures, activity literature whatsoever. The rooms are huge and modern, but VERY spare in the furnishings. E.g. there are no table lamps, or decor of any type. There are no outside chairs. One loveseat— some stools at the counter. The only light is glaringly bright and from the ceiling. The full kitchen had pots and pans, dishes and cups, very little silverware and No utensils. The air conditioning works well. You have to pay extra for them to clean up your room. Otherwise it does not get cleaned or tidied up. You have to get your own towels and tp if you don’t pay extra for services. They do not supply washcloths. The rooftop pool is small, but adequate. We couldn’t really use the pool though bc there are only 3 lounge chairs, and no umbrella or protection from the sun. At 112° (real feel) in the sun, no umbrella was a problem.
Stayed 9 nights in Jul 2023