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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Terrace/patio
View from property
Outdoor wedding area
On the beach, white sand, beach cabanas, sun-loungers
Couples treatment room(s), sauna, hot tub, steam room
VIP Access

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Gym
    Gym
The price is S$1,338
includes taxes & fees
25 Nov - 26 Nov

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite King Tropical View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite King Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King Tropical View

View from room

Preferred Club Junior Suite Swim Out King Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Stellar Presidential Penthouse

Premium bedding, minibar, in-room safe, blackout curtains

The Stellar Presidential Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Smart TV
Premium bedding
Blackout curtains
  • 440 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 2 Double Beds

View from room

Junior Suite, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Paramount Suites Ocean View King

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Paramount Suites Ocean View King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 179 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Superior Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite King Ocean Front

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite Double Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Double Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Double Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite King Ocean Front

Living area

Preferred Club Master Suite King Ocean Front

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
  • 145 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Run of the House)

Premium bedding, minibar, in-room safe, blackout curtains

Room (Run of the House)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Double Ocean View

View from room

Preferred Club Superior Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Impression Moxché by Secrets – Adults Only – All Inclusive
Pool
Breakfast included
All-inclusive
Spa
9.6 out of 10, Exceptional, (129)
The price is S$2,394
includes taxes & fees
8 Dec - 9 Dec
Impression Moxché by Secrets – Adults Only – All Inclusive
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About the area

Map
Carr Tulum playa del carmen km 294, Corasol, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.5 km
  • El Camaleón Mayakoba Golf Course - 10 min drive - 6.1 km
  • Mamitas Beach - 13 min drive - 9.4 km
  • Quinta Avenida - 13 min drive - 9.5 km
  • Playa del Carmen Maritime Terminal - 15 min drive - 11.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬10 min walk
  • ‪Marley Coffee - ‬20 min walk
  • ‪Arezzo - ‬15 min walk
  • ‪Breeze Pool Bar - ‬19 min walk

About this property

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Luxury property near Mamitas Beach
Located close to Gran Coyote Golf and El Camaleón Mayakoba Golf Course, Secrets Moxché Playa del Carmen - Adults Only - All Inclusive provides an adjacent golf course, a nightclub and 2 swim-up bars. With a white sand beach, beachfront dining and beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a body wrap or a body treatment at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include beach yoga and volleyball. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities, such as a beach bar and a poolside bar.
Other perks include:
  • 7 outdoor pools with 2 swim-up bars, cabanas and sunloungers
  • Free self-parking and valet parking
  • Free bike hire, 2 outdoor tennis courts and an electric car charging station
  • A banquet hall, an off-lead area and a gift shop
  • Guest reviews say great things the dining options, pool and helpful staff
Room features
All 485 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hairdryers
  • Wardrobes/cupboards, separate sitting areas and tablet computers

All-inclusive details

All-inclusive room rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 2 swim-up bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Allora
  • Bisou
  • Market Cafe
  • Seasoul
  • Suki

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,950 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65, per pet, per night, plus a deposit of USD 65 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 5 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Moxché Playa del Carmen
Secrets Moxché Playa del Carmen Adults Only
Secrets Moxché Playa del Carmen Adults Only All Inclusive

Frequently asked questions

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive have a pool?

Yes, this property has 7 outdoor pools. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive on 25 Nov,2024 start from S$1,337.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 5 kg per pet. There's a deposit of USD 65 per night and a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Mamitas Beach, Gran Coyote Golf and Quinta Avenida. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 6 mi (10 km).

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 649 reviews" "
Rating 8 - Good. 95 out of 649 reviews" "
Rating 6 - Okay. 38 out of 649 reviews" "
Rating 4 - Poor. 11 out of 649 reviews" "
Rating 2 - Terrible. 14 out of 649 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Dorina, Kansas City

Liked: Staff & service, property conditions & facilities
Our stay was merely OK. We were tricked into getting a timeshare tour in briefing, it was super high-pressure sales tactics. Needless to say we did not purchase one. Since then we’ve seen this experience captured in a New York Times article, confirming it was a rip off. Accommodations were fine. The upgraded experience was mostly satisfactory. The big minus was the fact that the advertised upgraded bar was not an upgraded all. Most of the drinks were substandard. We even caught a waiter tasting drinks with a spoon and reusing that spoon. Completely unsatisfactory. Food was good, but not great. Staff was helpful. We will not be back.

10/10 Excellent

Antonio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room, food and staff was spectacular!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect resort to relax, unwind, and make the day whatever you want.
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine, cedar grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was wonderful! The food was excellent and we enjoyed all the available dining options. Since there was a wedding and a convention some of the dining areas were closed off to the guests. They even closed the sports bar one evening so many football fans were not happy. The main pool area was also closed off for one day during our visit. We stayed in a swim out suite which was nice if the other guests next to your room are not loudly swimming at the same time so you do have to take that into consideration. The beach was nice and the sea weed was not terrible. We were preferred club but that only meant you had access to the rooftop pool deck and restaurant. It was nice to go there when other parts of the resort were blocked off for the private events.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was excellent. Food was very good. The resort is very nice - it’s great that there are so many different pools and restaurants for a resort of this size. The major negative is the sales staff at check in trying to pressure you to come for a sales session.
Stayed 5 nights in Nov 2024

10/10 Excellent

Danial

Clean, big, good food, staff is amazing
Stayed 7 nights in Oct 2024

10/10 Excellent

Dru

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and staff were really great and we really enjoyed the shows. The only disappointment is that the dinning menus were a little hard to understand in English. The property was small, intimate and beautiful with many of options to dine and just relax.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sarah Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this resort! Such a great stay for our honeymoon.
Stayed 3 nights in Oct 2024

10/10 Excellent

stacey lynn

Stayed 3 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. The property lived up to the photos and expectations we had when booking the hotel. There are several pools with both quiet and romantic spots to relax, as well as pools with bars, music, and games that you would see at other all inclusive resorts. The "Preffered room" was pretty cool as it had a great view, the tip floor, and what appeared to be a larger soaking tub on the balcony than the other rooms. The access to the roof top infinity pool, cabanas, and restaurant were a nice touch, but we enjoyed the main pools more. The "preferred" check in experience and lounge was a bit strange. Upon arrival, you are taken to quiet area and sat down in a place where you can order drinks and grabs some lite bites to eat. Then you wait for a preferred front desk associate to check you in. All the access at the hotel is through an App. Maybe it existed, but a nice touch to this experience would be to be offered a locker room and your bag to change which we were not offered (or asked for). The elevator experience is not great in the main building of the hotel as the elevators are small, beat up, and stop randomly all the time at different floors because they are not operated from the same call buttons. The food was the best ive had at an all inclusive and genuinely i thought it was all pretty solid and what I would expect from a nice restaurant in the USA. The drinks were on par or slightly better than other all inclusives ive stayed at. House keeping was great
Stayed 4 nights in Oct 2024

8/10 Good

Juventia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough entertainment
Stayed 4 nights in Oct 2024

8/10 Good

ZIHUI, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall average
Stayed 4 nights in Oct 2024

10/10 Excellent

Andraea

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a dream. Thanks for making my birthday one to remember. I love that you guys say welcome home. This place is stunning and so luxurious. Decor is impeccable. Staff was so kind. I come to Mexico 3xs a year but none of the resorts were anything remotely close to the luxuriousness of Moxche. It’s pricey but worth it. Only thing I didn’t like was the beach, it’s ugly. Wish the developers had chosen a different location. I’m a beach person and never sacrifice beach but the resort is so stunning that I was ok with not loving the beach. Thanks Moxche
Stayed 2 nights in Oct 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we thoroughly enjoyed our time here at this resort. Our room, all of the pools, and most dining options were amazing. The one downfall of this resort were the steak options. We ordered one at the Ember restaurant and it was thoroughly overcooked. Then, we set up a romantic dinner on the beach. My husband’s first steak was again overcooked and the second one they brought out was completely raw. It definitely ruined the experience but they were great about trying to resolve the issue and offered us a discount. Overall, we would definitely be back and stay again. If you’re considering it, I would definitely say to do the preferred club. The rooftop is amazing.
Stayed 4 nights in Oct 2024

10/10 Excellent

Xiaoyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Food was great, variety of choices & restaurants. Our concierge Orlando was THE best, very resourceful, helpful, and sweet throughout our stay. Every staff member was friendly and welcoming. Facilities are new and stylish, entertainment team was so funny & everyday there were different fun activities to participate in. Pools are clean & lovely. We loved our stay & enjoyed everything! Views are very beautiful as well. Negative: our flight was cancelled due to Hurricane Milton and we were not able to get there on the first day of our reservation. We contacted Expedia and they talked to the resort management to get a refund for us for the first day as it’s not our fault that we were not able to make it. Unfortunately they took 2 days to respond & rejected our request. We lost one day of stay & had no refund or any remedy to make up for it
Stayed 5 nights in Oct 2024

10/10 Excellent

REIJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Barbara

Stayed 5 nights in Sep 2024

6/10 Okay

Rosy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Sep 2024

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service
We love this resort, this was the second time but property need some attention on maintenance and restaurants was very busy.
Stayed 4 nights in Sep 2024

8/10 Good

Didi Valentina

Travelled with partner
Liked: Staff & service, amenities
So I was very excited to go to this hotel and the pictures looks amazing. It just didn’t exceed my expectations. SERVICE was really good. The restaurants were average and the pools are beautiful.
Stayed 3 nights in Sep 2024