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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
4 outdoor pools, free pool cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view
VIP Access

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Parking included
  • Room service
  • Housekeeping

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family King Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 6 min drive - 2.6 km
  • Quinta Avenida - 9 min drive - 4.2 km
  • Playa del Carmen Maritime Terminal - 9 min drive - 4.3 km
  • Xplor Theme Park - 9 min drive - 6.8 km
  • Xcaret Eco Theme Park - 13 min drive - 7.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive resort near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 poolside bars, a beach bar and a terrace. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage, a body scrub and hydrotherapy at Atlantis: Spa in the Jungle, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.
Other perks include:
  • 4 outdoor pools and a children's pool, with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, a free beach club on-site and supervised childcare (surcharge)
  • Beach towels, massage treatment rooms and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard
  • Playground

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Self-parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar resort is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 383 out of 424 reviews" "
Rating 8 - Good. 24 out of 424 reviews" "
Rating 6 - Okay. 8 out of 424 reviews" "
Rating 4 - Poor. 7 out of 424 reviews" "
Rating 2 - Terrible. 2 out of 424 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

mariel

Stayed 5 nights in Oct 2024

10/10 Excellent

ANGELO, Kew Gardens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a Kind. Unique experience between food, location and beaches. Pace of your mind
Stayed 5 nights in Nov 2024

10/10 Excellent

Nadia, Toronto

Stayed 5 nights in Oct 2024

10/10 Excellent

Angelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food experience! Beautiful buildings and property, serene atmosphere. I really couldn’t ask for much more.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Stayed 7 nights in Oct 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great beaches. Food used very good quality ingredients. Staff was attentive to guests’ needs. Would recommend as I would come back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great property.
Stayed 5 nights in Oct 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most thoughtfully designed, built and intriguing resorts. Beautiful, stunning and quiet. The food is delicious, and even though we are not vegan do not hesitate to try everything on the menu! The nomadic guides go out of their way to make you feel like you never left home.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friend staff. Food was great.
Stayed 4 nights in Oct 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities
A beautiful resort. Staff is very friendly but the check in was a bit awkward and they charge you an unecpected $200 deposit. Great spiritual, zen sort of vibe. Very beautiful beach and lounge areas, however be sure to research before you go to make sure you are not going during the off season or rainy season. They cut back on their dining and ceremony options which was disappointing. Also keep in mind that this is not an adult only resort as it should be.
Stayed 6 nights in Sep 2024

10/10 Excellent

Rick

Stayed 5 nights in Sep 2024

10/10 Excellent

ALEJANDRO, Bogota

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mohamad Bassam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here.. first time in may 2023. Fantastic. Clean property that combines jungle and ocean front rooms in spectacular views. Very friendly staff. Very calming setting and set ip to be that way. If you are a cruise person who likes to trip over by people and having people right and left, this is not for you. If you like quietness, serenity, and nature, this is the spot for you. Food? Yes it is vegan resort. I am mostly carnivore and came back here as the quality is really good. You have three main restaurants that re open, Su Casa, Ume, and Lek. The Mar De Olive that is advertised online on the website is closed but you can get some of its menu out of Su Casa. In addition to the above, there is a Taco truck that has been also closed (can get its food from Su Casa) and a Cafe (Plantis) Out of the above, for dinner, Ume is ghe best. It is Japanese fusion Second is Su Casa, which has great food and nice views as it is ocean front and open for breakfast and lunch. Open for dinner too but see note below. Third is Lek which is ok. Note: Dinner used to rotate where u have two options a night, now only one place a night open for dinner. While this can be a bit annoying, still didn’t affect the overall experience and we didn’t feel that the food was redundant. Childcare: available at the kids club they have and very nice. Available for three ans above to be left there and potty trained. Otherwise, you have to clarify with them as this changes. Spa: amazing and a must.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mariaelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was so amazing. I will definitely come back to this resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa, Agassiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Stayed 4 nights in Aug 2024