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Etéreo, Auberge Resorts Collection

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Etéreo, Auberge Resorts Collection

Free minibar items, in-room safe, blackout curtains, iron/ironing board
Beach bar
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Free minibar items, in-room safe, blackout curtains, iron/ironing board

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym
The price is S$1,357
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Two Bedroom Ocean Penthouse with Plunge Pool

Dining room

Two Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 128 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 139 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex, 2 Bedrooms (Ocean Veranda)

View from room

Duplex, 2 Bedrooms (Ocean Veranda)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio - 2 Queens

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
Blackout curtains
  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Ocean & Sunset Suite

View from room

One Bedroom Ocean & Sunset Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 153 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Ocean Penthouse with Plunge Pool

Dining room

Three Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio with Plunge Pool - 2 Queens

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mangrove Studio with Plunge Pool

View from room

Mangrove Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Ocean & Sunset Suite

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Ocean & Sunset Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 235 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Three-Bedroom Ocean Veranda Duplex

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Three-Bedroom Ocean Veranda Duplex

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Ocean Studio

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
Blackout curtains
  • 82.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Plunge Pool

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 193 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Mangrove Studio

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Ceiling fan
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk - 0.1 km
  • Playa Paraiso Golf Course - 13 min drive - 9.2 km
  • Tres Rios Ecopark - 16 min drive - 8.7 km
  • El Camaleón Mayakoba Golf Course - 16 min drive - 10.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Beach Bar - ‬18 min drive
  • ‪Jaal-Ha - ‬18 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬6 min walk
  • ‪Preferred Beach Club - ‬16 min drive

About this property

Etéreo, Auberge Resorts Collection

Luxury family-friendly resort near Maroma Beach
You can look forward to a beach bar, a terrace and designer shops on-site at Etéreo, Auberge Resorts Collection. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and ocean views. Yoga classes and fitness classes are offered at the gym; other things to do include snorkelling. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a firepit and a coffee shop/cafe.
Additional perks include:
  • 2 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free valet parking
  • Full breakfast (surcharge), supervised childcare (surcharge) and beach towels
  • Multilingual staff, coffee/tea in reception and a banquet hall
Room features
All 75 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and minibars (stocked with some free items).
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Rainfall showers, deep-soaking baths and hairdryers
  • 50-inch LED TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Changarro
  • Che Che
  • Itzam

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 200 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls, pet-sitting services and pet-grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 40 to 55 for adults and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etéreo, Auberge Resorts Collection have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Etéreo, Auberge Resorts Collection?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at Etéreo, Auberge Resorts Collection on 24 Nov,2024 start from S$1,356.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Etéreo, Auberge Resorts Collection pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 200 per pet, per stay. Service animals are exempt from fees.

How much is parking at Etéreo, Auberge Resorts Collection?

Valet parking is free at this property.

What time is check-in at Etéreo, Auberge Resorts Collection?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Etéreo, Auberge Resorts Collection?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Etéreo, Auberge Resorts Collection located?

Nestled on the beach, this Maroma resort is just steps away from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away.

Etéreo, Auberge Resorts Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mario

Stayed 4 nights in Aug 2024

10/10 Excellent

Kweisi Mfume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Colin, Jackson Hts

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Stayed 6 nights in Apr 2024

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024

10/10 Excellent

Gulcin, Arlington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Stayed 6 nights in Feb 2024

10/10 Excellent

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023

10/10 Excellent

Charith, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Stayed 3 nights in Oct 2022

6/10 Okay

Harsh

Travelled with family
Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022

10/10 Excellent

Kai

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022

10/10 Excellent

Jeremy B

Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Stayed 6 nights in Jun 2022

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Stayed 5 nights in Apr 2022

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning!
Stayed 2 nights in Apr 2022

8/10 Good

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022

10/10 Excellent

Tony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Stayed 4 nights in Jun 2024

10/10 Excellent

Rodrigo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024

8/10 Good

Iliana

Travelled with family
Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.
Stayed 6 nights in Dec 2023