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SOL by Meliá Phu Quoc

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SOL by Meliá Phu Quoc

Aerial view
Aerial view
Premium bedding, minibar, in-room safe, blackout curtains
2 bars/lounges, poolside bar
Front of property
VIP Access

Reviews

8.6 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • All-inclusive
    All-inclusive
  • Gym
    Gym
  • Pool
    Pool
The price is S$177
includes taxes & fees
24 Nov - 25 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Xtra Sol Junior Suite (2 adults + 2 children)

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Junior Suite (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room with Pool Access (2 adults + 2 children)

Premium bedding, minibar, in-room safe, blackout curtains

Superior Room with Pool Access (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (2 adults + 2 children)

View from room

Standard Room (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (2 adults + 2 children)

View from room

Superior Room (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Sofa bed - single
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (2 adults + 1 child)

View from room

Superior Room (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (3 adults)

View from room

Superior Room (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (3 adults)

View from room

Standard Room (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Xtra Sol 2 Adults + 2 Children)

Premium bedding, minibar, in-room safe, blackout curtains

Suite (Xtra Sol 2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 108 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

View from room

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Standard Room

View from room

Standard Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room (2 adults + 1 child)

View from room

Standard Room (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Xtra Sol Junior Suite (2 adults + 1 child)

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Junior Suite (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Xtra Sol Suite (3 adults)

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Suite (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Xtra Sol Suite (2 adults + 1 child)

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Suite (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room with Pool Access (2 adults + 1 child)

Premium bedding, minibar, in-room safe, blackout curtains

Superior Room with Pool Access (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room with Pool Access (3 adults)

Premium bedding, minibar, in-room safe, blackout curtains

Superior Room with Pool Access (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Xtra Sol Junior Suite (3 adults)

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Junior Suite (3 adults)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Ocean View

View from room

Superior Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room with Pool Access

Premium bedding, minibar, in-room safe, blackout curtains

Superior Room with Pool Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Xtra Sol Junior Suite

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Xtra Sol Suite

Premium bedding, minibar, in-room safe, blackout curtains

Xtra Sol Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • 108 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Standard Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Outdoor pool, open 6:30 AM to 10:00 PM, pool umbrellas, pool loungers

Pullman Phu Quoc Beach Resort

On private beach
Pool
Spa
Free airport shuttle
9.2 out of 10, Wonderful, (133)
The price is S$224
includes taxes & fees
9 Dec - 10 Dec
Pullman Phu Quoc Beach Resort
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About the area

Map
Zone 1, Duc Viet Tourist Area, Bai Truong, Complex, Duong To Commune, Phu Quoc, Kien Giang, 920000

What's nearby

  • Sonasea Phu Quoc Night Market - 4 min drive - 2.8 km
  • Suoi Tranh Waterfall - 9 min drive - 3.4 km
  • Phu Quoc Night Market - 10 min drive - 9.3 km
  • Phu Quoc Beach - 11 min drive - 5.5 km
  • Bai Vong Port - 12 min drive - 10.9 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 5 min drive

Restaurants

  • ‪Espresso Cafe - ‬8 min drive
  • ‪Ink 360 - ‬7 min drive
  • ‪Sailing Club Phú Quốc - ‬7 min drive
  • ‪Rice Market - ‬11 min drive
  • ‪Tropicana Restaurant - ‬5 min drive

About this property

SOL by Meliá Phu Quoc

Luxury family-friendly hotel near Phu Quoc Night Market
A free return airport shuttle, a poolside bar and a terrace are just a few of the amenities provided at SOL by Meliá Phu Quoc. This hotel is a great place to bask in the sun with a private beach, kayaking and motor boating. Treat yourself to a facial, a body scrub or a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • 2 outdoor pools and a children's pool
  • Free self-parking
  • A lift, multilingual staff and concierge services
  • Meeting rooms, beach towels and smoke-free property
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 284 rooms include comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as air conditioning and dressing gowns.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies, fridges and free infant beds

All-inclusive details

All-inclusive room rates at SOL by Meliá Phu Quoc are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Chinese (Mandarin), English, French, German, Italian, Korean, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free return airport shuttle from 8:00 AM to 8:00 PM at scheduled times
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 6 floors
  • Banquet hall
  • Built in 2016
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of VND 675000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 12 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1300000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: VND 4000000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: VND 675000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: VND 1300000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1700449191

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sol Beach House Phu Quoc Hotel
Sol Beach House Phu Quoc Melia Hotel
Sol Beach House Phu Quoc Melia
Sol House Phu Quoc Melia
SOL by Meliá Phu Quoc Hotel
SOL by Meliá Phu Quoc Phu Quoc
Sol Beach House Phu Quoc by Melia
SOL by Meliá Phu Quoc Hotel Phu Quoc

Frequently asked questions

Does SOL by Meliá Phu Quoc have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at SOL by Meliá Phu Quoc?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at SOL by Meliá Phu Quoc on 24 Nov,2024 start from S$176.9, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SOL by Meliá Phu Quoc pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 12 kg per pet. There's a fee of VND 675000 per pet, per day. Service animals are exempt from fees.

How much is parking at SOL by Meliá Phu Quoc?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at SOL by Meliá Phu Quoc?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at SOL by Meliá Phu Quoc?

Checkout is at noon.

Does SOL by Meliá Phu Quoc provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 8:00 AM to 8:00 PM at scheduled times.

Are there all-inclusive benefits at SOL by Meliá Phu Quoc?

Some rate plans available at this hotel are all-inclusive.

Where is SOL by Meliá Phu Quoc located?

Nestled on the beach, this Phu Quoc hotel is within 1 mi (2 km) of Sonasea Beach and Sonasea Phu Quoc Night Market. Suoi Tranh Waterfall and Waterfront Beach Square are also within 3 miles (5 km).

SOL by Meliá Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 697 reviews" "
Rating 8 - Good. 236 out of 697 reviews" "
Rating 6 - Okay. 68 out of 697 reviews" "
Rating 4 - Poor. 19 out of 697 reviews" "
Rating 2 - Terrible. 19 out of 697 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chung Man

Liked: Cleanliness, staff & service, amenities
Staff are very polite and helpful. Good location and facilities. Just the bathroom has no door which is not convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Eliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a relaxing break on a paradise beach and that's what we got! The Sol is a few minutes from the airport (but noise from the infrequent planes never intruded), has its own private beach and nothing on the plots on either side so it's pretty quiet. The gardens and main pool are gorgeous and there are plenty of cabanas and shade around the pool and the lovely sandy beach. Over the course of a week We never had a problem finding loungers in shade and feel this was a huge plus. We had a pool access room and liked the private patio area and little wading pool there but didtuse it much as there was such easy access and space around the pool. Half board was great value with a good selection of foods at the breakfast buffet and for lunch/dinner there are 3 restaurants to choose from - also a complimentary afternoon cake and cup of tea - the paellas at the Sol restaurant were a welcome change from Vietnamese cuisine in the local town. A special mention to Mr Trong Anh from Customer Experience who solved some internet and toiletries issues on our first day then went out of his way to greet us personally and help out thereafter. We always think that staff make a hotel and he and the restaurant and bar staff were truly welcoming and friendly, we have no hesitation in recommending Sol by Meliá.
Stayed 7 nights in Nov 2024

10/10 Excellent

Li Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

10/10 Excellent

Donald, Huntington Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ruth Tatiana

Stayed 6 nights in Sep 2024

2/10 Terrible

Amer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at check was rude, unfriendly and unprofessional. Try to overcharge me for early check in when I was on time for check in.
Stayed 1 night in Jul 2024

10/10 Excellent

michael, Coquitlam

Stayed 7 nights in Aug 2024

6/10 Okay

Van, Tacoma

Travelled with family and small children
Liked: Staff & service
This hotel should be a 3 stars hotel not 4 stars.
Stayed 3 nights in Aug 2024

8/10 Good

Celina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a pool access pool at balcony was only 2 foot deep Not a lot around the hotel taxi to everything not too much to do 4 to 5 days plenty
Stayed 11 nights in Jul 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with excellent staff and delicious dining!
Stayed 7 nights in Jul 2024

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful customer service. The staff is excellent, kind, and very professional. The beach and the pool is awesome. Only 5 minutes from the airport, 10 minute motorbike or cab ride to the major city. I will definitely be coming back to this hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Ho chieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Had an amazing time staying at Sol by melia, phu quoc. We booked the superior room with pool access and it was beautiful. The staff are so friendly and respectful. They deserve a good review and everything more. We requested late check out and even got it without no hesitation (given that there was no one checking in our room afterwards.) Wish we could stay longer but we have to go. Thank you Sol by melia for welcoming us and being excellent hosts.
Stayed 4 nights in Jul 2024

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, and private beach location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet chilled hotel and the staff are all so polite
Stayed 8 nights in May 2024

8/10 Good

Lien

Liked: Cleanliness, amenities
Lobby hardly have any AC running, it was pretty hot during the month of May ,reception was ok , not much services around resort ,
Stayed 2 nights in May 2024

2/10 Terrible

Luke

Stayed 4 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall fine
Overall, for the price we payed it was fine. A bit old hotel, the breakfast is the same every day so if you are staying there for longer period it might get boring. It was nice that they have provided big 10l bottle for refill of the water - which is definitely needed for the hot and humid weather
Stayed 2 nights in Apr 2024

8/10 Good

Csilla

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the price
Stayed 4 nights in Mar 2024

4/10 Poor

Sarah, Chicago

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They lost one of my bags at the bell hop, they didn’t communicate the amenities they offered I had to ask about everything (free shuttle to airport) that breakfast was included in my stay, they told me to wait in the lobby for one of my tours which was incorrect and I missed it and had to wait three hours for the next one, my birthday occurred during my stay it was the only hotel I’ve ever stayed at that didn’t recognize my birthday in some way during my stay, they seemed very disorganized,
Stayed 4 nights in Mar 2024

2/10 Terrible

Kamil

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our stay at the hotel, particularly in the junior suite, provided a mixed experience. While the overall aesthetic of the hotel leaned towards the dated side, it was tolerable. The staff was friendly and professional, which was certainly appreciated. The hotel has one pool and a few small ones that they count as second. Unfortunately, on the first day, we noticed that our swimwear started turning yellow and green, after spending time in the pool. We brought this issue to the attention of the reception staff, and they offered to dry clean it which did not help and it ruined our clothes. After the second day, this kept happening bringing further disappointment and damaging the clothing. We had to stay away from the pool. Upon inquiry, the hotel staff attributed the issue to the presence of copper in their pool chemicals Disappointingly, the hotel's response to our predicament fell short of expectations. Their goodwill gesture, limited to a complimentary dinner, felt inadequate and failed to address the tangible loss we incurred due to the damaged clothing. Adding to our disappointment, we found the cleanliness standards within our room to be poor. Of particular concern was the condition of the Nespresso coffee machine, which had a brownish-green grime. This unhygienic sight deterred us from using the machine. The issue with the facilities and the lack of effective resolution left a bitter taste. We hope that this feedback will prompt necessary improvements.
Stayed 4 nights in Mar 2024

8/10 Good

Sunggyun

Travelled with family and small children
Liked: Cleanliness, staff & service
Though bit old, it was quite good and appropriate for its price.
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet nice p’ace
Very quiet. (Too much elevator music…!). Great food.
Stayed 5 nights in Mar 2024

10/10 Excellent

Scott

Stayed 6 nights in Mar 2024