4/10 Poor
ERICKA
Travelled with group
23 Nov,2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Our stay at this property was overall not the best and not as advertised on their site. They advertise complimentary parking on their website which is false! They do not warn customers of their new parking policy, meaning there is no parking on site because all the parking around the hotel is for restaurant guest only and you will get towed if you park on site. You have to park in a parking garage 15 minutes away which was super inconvenient for us and made us feel unsafe walking back to the hotel at night. If we would have know this before we would have never booked this place. When we called to express our concern about the parking, the staff told us "I don't know what to tell you." This itself ruined the whole experience for us because we had to plan ahead and cut our plans short so we did not have to walk back so late to the hotel. The second disappointment for us was the breakfast; all their breakfast was a prewrapped waffle and coffee. We were there early and there was almost nothing left. We made sure to go before breakfast was served the next day and that is all they put out every day. So do not plan on eating a nice complete breakfast like most hotels at this one. Our 3rd issue was the code we were given for the side entances never worked for us so we had to always go in through the main entrance. The cleaners never came to clean our room so we had so much trash by the end of our stay and we could not fit it in the little trash cans in our room.
ERICKA
Stayed 4 nights in Nov 2024