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Poulo Wai Hotel and Apartment

4.0 star property
Hotel with 4 restaurants, a quick walk to Central Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar
Rooftop terrace
Front of property
4 restaurants, breakfast served
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Spa
    Spa

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Family Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

One Bedroom Executive

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Studio Executive

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Smart TV
Washing machine
Hypo-allergenic bedding
Tempur-Pedic bed
Egyptian cotton bed sheets
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton bed sheets
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Single Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 Single Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton bed sheets
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Landmark King Bed with Balcony

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark Twin Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Landmark Twin Bed with Balcony

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Landmark Triple (3 Single Beds)

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Triple (3 Single Beds)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Tempur-Pedic bed
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 4
  • 3 Single Beds

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Property amenity

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Pool
Parking included
Free WiFi
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9.6 out of 10, Exceptional, (267)
Luxcity Hotel & Apartment
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About the area

Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208

What's nearby

  • Central Market - 7 min walk - 0.6 km
  • Royal Palace - 10 min walk - 0.9 km
  • Riverside - 13 min walk - 1.1 km
  • Wat Phnom - 2 min drive - 1.8 km
  • Phnom Penh Night Market - 2 min drive - 2.0 km

Getting around

  • Phnom Penh Railway Station - 16 min walk
  • Phnom Penh (PNH-Phnom Penh Intl.) - 28 min drive

Restaurants

  • ‪Kravanh - ‬1 min walk
  • ‪Le Deli Bistro Gourmet - ‬4 min walk
  • ‪Lucky Seven - ‬4 min walk
  • ‪D'Wau Restaurant - ‬4 min walk
  • ‪D'wau Restaurant @ New York hotel - ‬4 min walk

About this property

Poulo Wai Hotel and Apartment

Upscale hotel near Central Market
Located close to Royal Palace and Independence Monument, Poulo Wai Hotel and Apartment provides a poolside bar, an art gallery on-site and designer shops on-site. Treat yourself to aromatherapy, a body treatment or a massage at Airavata Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and airport pick-up service (surcharge)
  • Express check-out, express check-in and massage treatment rooms
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 196 rooms feature comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and Tempur-Pedic beds
  • Bathrooms with rainfall showers and separate baths/showers
  • 43-inch Smart TVs with cable channels
  • LED light bulbs, musical instruments and daily housekeeping

Languages

English, Khmer, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12 for adults and USD 6 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Piano Café
  • Poulo Wai Restaurant
  • White Lounge Restaurant &

Family friendly

  • Children's pool
  • Laundry facilities
  • Musical instrument
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,464 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 12 for adults and from USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25 (from 4 to 13 years old)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Frequently asked questions

Does Poulo Wai Hotel and Apartment have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

Is Poulo Wai Hotel and Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Poulo Wai Hotel and Apartment?

Self-parking is free at this property.

What time is check-in at Poulo Wai Hotel and Apartment?

Check-in start time: 1:00 PM; check-in end time: 2:00 PM. After-hours check-in is not available.

What time is check-out at Poulo Wai Hotel and Apartment?

Checkout is at noon. Late checkout is available for a fee.

Does Poulo Wai Hotel and Apartment provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Poulo Wai Hotel and Apartment located?

Located in Phnom Penh City Centre, this spa hotel is within a 10-minute walk of Central Market and Royal Palace. Riverside and Independence Monument are also within 1 mi (2 km). Phnom Penh Railway Station is 16 minutes by foot.

Poulo Wai Hotel and Apartment Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 115 reviews" "
Rating 8 - Good. 28 out of 115 reviews" "
Rating 6 - Okay. 6 out of 115 reviews" "
Rating 4 - Poor. 2 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, just 20 mins walk to the main city tourist spots. Excellent breakfast, very fresh. Good bedroom. Fabulous view from the top bar. Restaurant food was good.
Stayed 4 nights in Nov 2024

8/10 Good

Danny, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience checking in - facility was beautiful and staff were helpful. Our room was very well appointed and the rooftop bar was great. Slightly annoying check out procedure - we had an early bus to catch, but they had us wait around, I think while they checked our room? The neighbourhood lacked a bit of life, as well, and felt slightly seedy. No issues with noise, though, and we felt very safe and welcome in the hotel. Would stay again.
Stayed 1 night in Oct 2024

2/10 Terrible

christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

JOHN-ANDREW, Plumas Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
empathy, thought and training required.
I have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way! It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!! Phnom Penh now has so many choices.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jutta

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was super friendly
Stayed 3 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Taihei

Stayed 2 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place with a lot of rules
Lovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules
Stayed 4 nights in Jul 2024

10/10 Excellent

Shan Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Evgeniy

Stayed 17 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No pick up service though I requested. They are making excuses for this and not trying to find the reasons why there was no service as a result.
Stayed 1 night in Jul 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in
Stayed 25 nights in May 2024

10/10 Excellent

SEONG TAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Alexander

Stayed 4 nights in Jun 2024

10/10 Excellent

Francisco

Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and great location. Staff was very friendly
Stayed 5 nights in Jun 2024

6/10 Okay

Shan Yan

Stayed 3 nights in Jun 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so good
warm greetings and nice facility and resonable price, clean room... all are perfects for my business guests
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the facilities lovely and new.
Stayed 3 nights in Jun 2024

10/10 Excellent

Evgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024