4/10 Poor
ann
Travelled with family
1 Sept,2024
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed with Expedia as this hotel was rated at 8.0- lesson learned to read reviews from other sources!
The staff were fabulous,very helpful and accomodating. House keeping daily with fresh towels.
The hotel was very dated. We were put in attic rooms, the only natural light and fresh air was from a velux roof window. Thankfully we had booked for air conditioning.
There was a terrible smell, which smelt like a dirty wet mop masked with bleach, in our room, but also on the corridors at different points during our stay.
Scrambled eggs were cold, but staff obliged to heat them in the microwave when asked.
Equally I was disappointed to find that San Benedetto was not only the name of the hotel, but was also a district, approximately a 30-40 minute walk from the centre of Peschiera.
Day 2 we found a bus that stopped nearby to travel into Peschiera.
ann
Stayed 4 nights in Aug 2024