Penebel Holidays

This was a wonderful property to me. Clean, good food, and drinks. Very convenient and close to stores, beach club, and nightclub. If and when I return I will be staying here. Even though the traffic sucks. Lol

First time travelers to Bali no one ever suggests Tejakula area. This was booked because of the beautiful view and as a VIP the benefits and discounts I’d receive with the amazing price . They really made my first night when they decorated for my birthday and all the last minute decorations they did on the pool and such. I got into an incident with a motorbike and the employee working was sweet in aiding my boyfriend and I . It did start to get weird and then unfortunate the last day. We’ve been only getting breakfast at the restaurant and my boyfriend must have been the first to order an omelette with the ingredients: spinach, ham,etc INSIDE compared to them tradiontionaly doing it outside (side ingredients ) . He’s been ordering it that daily and one day they gave him a raw omelette which he sent back and they remade but sadly using the same omelette which then was burnt . The very last day we had a new server serve us and he repeated what we wanted and I went over it with him again to triple make sure. But yet the breakfast wasn’t done right. And when we were checking out I was still in the room making sure every thing was well and they didn’t even wait for us to leave to start accusing us of stealing a towel . We had to explain to them that they stopped giving us towels on the fourth day so we only had 3 instead of 5 . Our driver from a different company understood and translated to help us out. All in all it was a beautiful stay but started to get weird by the end.

Arranged an airport pickup with the hotel and the driver was lovely. All staff were amazing. Had a welcome drink on arrival. Bedrooms and bathrooms were a great size and really clean. Pool area was well maintained and clean. Room service was good. Would love to rate this property 5/5 but got food poisoning on the last day from breakfast.

Good location and within walking distance to great restaurants, cafes and gym. The villa is ok and quite spacious. It has an outdoor bathroom and requires a curtain installed should you not want visibility from the room to the bathroom

Things I liked: It’s a large resort with 3 swimming pools. Really nice views. The people are very friendly. Lots of different sculptures everywhere. Delicious Balinese food. Issues: Couldn’t take a normal shower. They upgraded me to a large room that was not listed online when I arrived. However, I found out the water in the shower couldn’t get hot in the first night. So I moved to the deluxe double room (which I originally booked) the next day. Although the water can get hot in this new room, it can’t maintain a stable temperature and pressure. I mentioned this the next day when they asked me about the new room. I was told someone will come and check it. Not sure if they did check it in my absence. But the poor shower condition remained throughout my stay. I hypothesised that the unstable water temperature was due to others in the building using hot water at the same time. So I tried a different shower time each night, ranging from about 7pm to 11pm. The water temperature fluctuates no matter when I take the shower. It is a lovely place overall, but taking shower is a basic need. So I wouldn’t recommend unless they fix the shower. Another minor problem is there are locals burning something nearby everyday, which you can smell from many places in the resort (e.g. pools and restaurants). It’s a bit inconvenient if you don’t use WhatsApp, but the staffs in the restaurant are very helpful, I can always ask them for help.