In the discription for double room with fan, it states, fridge, TV, water, and toiletries. It comes with NONE of these things. I feel the discription, is at best misleading, at worst, downright dishonest. The receptionist was very unhelpful, and just repeating, air conditioning, the phoned her boss and refused to talk to us. The boss never showed, and our room bedding and towels were not cleaned for the three nights we were there. It was a lovely big room with a good sized bathroom, and very clean. But for a basic room with a fan it was very expensive for Thailand. We have stayed in better, for a lot less, during our two months here. After getting in touch with Hotels.com, we did receive a credit coupon for a partial refund, and an assurance that this matter would be forwarded to the market manager.